I do not offer refunds but I can send a new product! I require proper proof of damage.

If you have an idea for a custom item, send me a message! I will do my best to make it happen!

If you put an incorrect address and did not realize until after item was sent out, or you failed to pay customs and it was sent back, you may:
Either receive a refund for the item WITHOUT shipping costs,
OR pay for new shipping label for it to be sent back once again.

Hats/cup items/scarfs/bags/ANYTHING USABLE

You can machine wash AND dry without damage! I recommend 20min tops on a gentle cycle for both. If it is still wet after drying, leave to air dry!

EXCEPTION: If there is a ribbon like my bell purse, please remove before a wash!

Toys/plush NOT usable items

SPOT CLEAN. The plushies I offer have a lot of extra parts that might damage, fall off, or lose their shape if machine washed. You can hand wash or spot clean with a wet rag.
PLEASE be aware if there is any blush/blushed ears that the color can come off if rubbed.

Be gentle, but they will survive on your purse even if you're a bit rough or clumsy like me!
Just try your best not to tug on them excessively.
If a bead comes off a chain, you can often put it back on and close the loop with plyers or tweezers if you do not have any proper tools!
If the crochet part is dirty, spot clean only.

If you mark as a gift, I will only remove my note to the buyer and include your personal message. Otherwise, it will have the same packaging as my normal orders.
This is because I wrap them all nicely regardless!
If you're looking for something more, please message me and we can work something out.