hellomaterial is taking a short break
Reviews
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Lauren on Mar 25, 2022
5 out of 5 starsGood quality, good price and looks lovely in my little ones nursery. Thank you!
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Sophie Bogusz on Jan 17, 2022
5 out of 5 starsAbsolutely perfect and dispatched really quickly. would definitely recommend and buy again!
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Em on Jan 2, 2022
5 out of 5 starsI'm so happy with my little banner! I ordered it as a little gift to myself to hang up at my desk while I'm working from home and it really brightens my day! Will definitely be ordering more bits from this seller in future!
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Samantha on Dec 21, 2021
5 out of 5 starsSuper item, excellent quality. This isn’t my first purchase from Jo & it definitely won’t be my last 😊
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Eloise on Dec 15, 2021
5 out of 5 starsLovely communicative seller, the item was so lovely and makes such a nice Christmas present, thank you xx
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All items are handmade with care and are from a smoke free environment. I aim to provide good quality products using quality materials.
Accepted payment methods
Returns & exchanges
Cancellations
Payment
It is possible to make Paypal payments with a credit or debit card, please find out more here: http://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account/
Please let me know if you are having problems with your payment.
Shipping
Orders placed will be shipped within 2 days of receiving payment. This does not apply to custom orders and timelines for these will be confirmed when the order is placed.
A proof of postage will be obtained for each item shipped. I cannot accept responsibility for lost or damaged parcels.
If you require insurance or extra services please contact me any extra costs are the responsibility of the buyer and must be paid for prior to shipping.
Customs fees charged for imports are the responsibility of the purchaser.
Additional policies and FAQs
Each item is gift wrapped as standard and packaged accordingly. Please let me know if you do not require your item to be gift wrapped.
I do welcome custom orders. Prices may vary from those items already in the shop - this will solely depend on change of size and materials used. Please contact me for further details.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. Please see the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business.
I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (1) my processing of some of your information based on my legitimate interests and (2) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Jo Kinnish, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jo [!at] hellomaterial.com.
Seller details
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