Carolyn Reede’s Privacy Policy

INFORMATION WE COLLECT:

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information We do not personally see your payment information, credit card details, etc. (as these are processed securely through Etsy), and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (if your order is a gift for example), if you contact us directly via Etsy messages or through a private note attached to your order.

WHY WE NEED THIS INFORMATION AND HOW IWEUSE IT:

We rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) Providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION & SHARING DISCLOSURE:

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. We share information with Etsy as necessary to provide you with our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Shipping Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (specifically USPS). We will share your personal information with these third parties, but only to the extent necessary to perform these services and ship your order.

Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:
(a) Respond to legal process or to government requests;
(b) Enforce our agreements, terms and policies;
(c) Prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) Protect the rights, property, and safety of our customers, or others.


DATA RETENTION:
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data, privately secured within our Etsy account (sold order receipts) for the following time period: 4 years.We only download your personal data when printing USPS shipping labels direct through Etsy's shipping service in order to print these labels from home, and we promptly delete these files after completing and shipping your order.

TRANSFERS OF PERSONAL DATA OUTSIDE OF EU:

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons). We will generally delete your personal information upon request.

Object. You can object to our processing of some of your information based on our legitimate interests and receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. To opt out of emails that you have previously given us personal consent to join, you may also click the "unsubscribe" button at the bottom of any emails sent to you from Carolyn Reede. This does not include messages direct from Etsy, as we do not send these emails personally and you would need to unsubscribe from Etsy's specific emails and services in order to retract your consent.

Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME


For purposes of EU data protection law, we Sharon and Laura, are the data controllers of your personal information within our shop at Carolyn Reede on Etsy.com. If you have any questions or concerns, you may contact us at lauraadmin@carolynreede.com. Alternately, you may mail us at:

Sharon Shively
17409 Collinson Ave
Eastpointe, MI 48021
USA