ProjectInkubus

All our boutique products can be modified according to your preferences. They can be produced in three quality grades: basic (in buffalo leather), epic and legendary (in worked vegetable leather). It is also possible to create feminine versions and sizes other than those offered in the store. Please note that any modification may increase the price of the final product.

To make a customization request, please write a customization request via our store (the button is located on the left panel of the store). If you have any questions, please contact us to discuss your project.

Because of the special attention required to create a custom-made project, a personal appointment must be scheduled to discuss your project and take the necessary measurements. Your preferences and needs can then be discussed to create a unique piece adapted to your morphology that will meet your expectations. Please don't hesitate to contact us with any questions or to schedule an appointment. Our workshop is located in Montreal, Quebec (Canada).

Orders can be cancelled within 72 hours of purchase, as long as the order has not yet entered the production phase. After this time, we do not accept order cancellations.

Due to the handcrafted and often personalized nature of our products, we do not accept returns or exchanges. However, if your item arrives damaged or if you encounter a problem, please contact us within 48 hours of receipt of your parcel with supporting photos: we will assess the situation carefully.

It is possible to pick up your order in person to avoid shipping costs. Simply contact us beforehand to set up an appointment and coordinate delivery. Our workshop is located in Montreal, Quebec (Canada).

Once the parcel has been handed over to the carrier, we are not responsible for any loss, theft or damage caused during transit. Contact us immediately if a problem arises: we will do everything we can to help you. If required and possible, we will open an investigation with the carrier. Depending on the case and the level of shipping service chosen, compensation may be considered, but we do not guarantee a refund for packages lost beyond our control.

If you notice an error in the address provided, please contact us immediately. Once the order has been shipped and marked as “completed” on Etsy, we cannot change the shipping address. In the event of an incorrect address, we cannot be held responsible for failed deliveries and no refund (partial or full) will be issued.

If the package is returned to us, we will contact you. Reshipment of the order is possible, but you will be responsible for the cost of returning it.

Packages may sometimes be held for inspection at border crossings. Unfortunately, we have no control over customs processing times. If the tracking system indicates a blockage, you can contact the customs office in your country for information.

If the tracking system indicates that the parcel has been delivered but you have not received it, please check with your friends and family (neighbors, roommates, etc.), make sure that the address provided was correct and contact your local post office. Unfortunately, once the package has been marked as delivered by the carrier, we are not responsible for any loss or theft. We invite you to contact the relevant postal service directly.