Please contact The Barking Tagsmith should you order not have been received by the estimated delivery time. We strongly recommend that you purchase the upgraded postage with tracking at the time of checkout in order to properly track your order. Please be aware that postage services in your area may be affected due to extreme weather, government strikes or international postage delays. Please check your original order to confirm that the postal address supplied is current and correct. If you selected standard postage at checkout we suggest that you contact your local postal service to check if there are any delays or interruptions to the post in your area. If you are unable to locate your order please contact The Barking Tagsmith directly.

Should you need to change any details in your order please contact The Barking Tagsmith immediately. If your order is already being prepared you may be liable for additional charges in products used when preparing your order.

Please contact The Barking Tagsmith directly should there be an error in your order. In most circumstances there may be a simple solution and a replacement product may be arranged.

To get the most out of your product you will need to give it a little love every now and again.
Copper and Brass will tarnish over time. This is a natural process that can't be stopped. If you prefer the shiny new look for your tags there are many methods of cleaning available.
The easiest way is to clean the tag with ketchup, this will remove all tarnishing!
A polishing pad can have your tags looking new in no time. If the black ink has faded from the design/lettering simply use a sharpie marker to fill in the lettering and wipe away the excess.A heavy duty sharpie will work best.
Any stubborn excess can be removed with a polishing cloth/steel wool.

Once your order has been shipped and received you will be able to leave a review at our store. We welcome all reviews however, ask that if you have had a negative experience with our store could you please contact The Barking Tagsmith directly so that we can find a solution. We love all of our customers and hope that your experience with The Barking Tagsmith has been to your satisfaction.