Announcement
SPEND $20.00 AND GET 10% OFF with FREE SHIPPING - SALE ENDS 5-10-2024
Hi there! Our shop is currently accepting and fulfilling orders. If you need help with an existing order, or you have questions about placing your order, please contact us. We will gladly help in any way that we can! Here are a few common answers to customer questions, and some helpful pointers that will make the purchase process simpler for you:
PLEASE ONLY SEND ONE MESSAGE AT A TIME
We promise that we are working hard to build gifts that your family will love. If you want us to respond faster, please only send one message using Etsy convo tool. Otherwise all of your messages are placed at the back of the messaging queue because of how Etsy messages function. We really value your support of our family-owned and operated business and thank you for your patience and understanding.
WHERE'S YOUR PACKAGE?
Etsy's estimated delivery time is only an estimate. You will receive a tracking number here in Etsy and a copy delivered directly to your registered email address. We try our best to honor your delivery deadlines, but we cannot guarantee them. If your package is exceedingly late (2+ weeks) please let us know. We ask for your patience when it comes to determining the exact location of your order.
DO YOU HAVE A DESIGN FILE FOR US?
Following checkout an email will be provided where you can send us a design file or you can simply attach a file into convo with your order # and details.
CHANGING YOUR ADDRESS
You can e-mail address changes or send in convo; however Etsy DOES NOT update the shipping address on file whenever we change your MAIL TO address. For this reason, you may still receive an email from Etsy saying that your package is being sent to your previous address. If you have requested an address change before we have shipped the package, we will be sure that it goes to the correct place.
YOUR MESSAGE MIGHT NOT BE RESPONDED TO
If for any reason we determine that no response is needed, we might not send a direct reply. However, we are in fact working on producing and delivering your order. Thanks again for your understanding over the busy holiday season.
Warm Wishes,
Teals Prairie & Co.
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Wholesale availability
We do offer wholesale on bulk purchases, please contact us for pricing.
Your shop is in Houston, Texas. Why did my package arrive from The UK or Hong Kong (China)
We are a US business, based out of Houston, Texas, where the main shop is located. We have grown with Etsy and have expanded our business overseas to accommodated buyers and to be closer to suppliers. We design, develop, produce and ship all our orders. We do NOT use third-party fulfillment companies to handle any part of our business. Depending on stock availability, your order may ship from the 3 locations mentioned above. Manufacturing location does not affect processing times. Please contact us before purchase if you have any questions regarding this matter.
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