Most items in our store are made to order JUST FOR YOU! As they are custom made we cannot offer returns or exchanges for change of mind. We will always refund if there is a fault or defect- although our quality control is very thorough so this has yet to happen!

When ordering clothing please use the chart provided to measure yourself. The clothing fits exactly as per the tables in each listing. We cannot take responsibility for customers not taking the time to measure up.

Items in our 1 day dispatch can be returned or exchanged but the buyer will have to have to cover the shipping cost. The items must be returned unused within 1 month of purchase.

We only accept cancellations of items within 2 hours of placing the order.

If it has been longer than 2 hours contact us and if production on the item has not yet commenced we will attempt to cancel it but we cannot guarantee it.

As most items take around 2 weeks to make, we prefer to process your order ASAP so that we can get it to you on time. If we were to offer longer cancellation windows then that would delay the process for all customers.

Please take care to enter your correct address. Paradis Maison and Etsy will not take responsibility for packages that are lost if the address provided was incorrect.
We can provide you the tracking number in this situation but it will be your responsibility to track it down.

We have NEVER had a single package lost in transit within the USA, Australia or Europe.

Unfortunately there are some countries that we will now not ship to due to packages that have been stolen by their postal systems. At this time we will not ship to South Africa, South America or India. Apologies for the inconvenience but we are a small business and can't absorb those losses.