Custom orders must be paid for upfront before any art, designs or samples can be made. Quick sketches and designs MAY be requested and I may be able to provide something for you prior to purchase.

Once a custom order has been placed, I will send the buyer several images of the design as it is created. The design will be tweaked until both customer and artist are satisfied.

Custom orders may not be returned.

This product is hand painted with an acrylic enamel paint. Once the paint has been cured, it will not chip or wash off if properly handled. Although paint manufacturer allows for dish washing, I still advise hand washing all your painted glassware. Wash with a soft soapy sponge and warm water. Do not soak, machine wash with high heat or steam, or use harsh chemicals to clean the glass.

You may return an item if you are unhappy with the art, design or quality. You will be responsible for return shipping. Once I have received your item, I can process a new item in exchange or provide you a refund of your item price only. You will have to message me with clear and concise details of the problem and what you want painted differently.