Since each piece is made-to-order, we ask that you allow 3-5 business days (excluding weekends) before we ship your order.

Ups Express Shipping/FedEx Express Shipping - 2-4 Business Day Delivery (Usually delivered on the 3rd day)

We are unable to estimate the actual import tax amount for every country. Therefore, buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs and the delay that may be caused by the cargo company due to the shipping stages.

Please contact us immediately if you believe that your package was lost in transit.

The most reliable way is by visiting a jewelry store and letting them professionally measure your ring size.

All of our rings are made according to the U.S. jewelry standard sizes. Feel free to contact us for further information.

You can cancel your order within the first 24 HOURS after your order is placed, after that 10% restocking fee will be applied to all canceled items. Each item is handmade so each cancellation in the middle of production is a loss for my small business.

An address change could be applied any time before your order has shipped. Please contact us directly on Etsy

UPS take about 1 day to update tracking initially.

If the item has not been marked delivered and hasn't arrived within 15 days of shipment, we will REPLACE your order free of charge.

Orders lost in transit will be replaced, please do not request a refund for losses caused by the delivery company

Please note that Helios Gold Jewelry is not responsible for lost or stolen items once declared 'Delivered' by the delivery service

Helios Gold Jewelry provide a 365 days warranty for all products. We claim that you will find excellent customer service in our shop. Please contact us in case of any inconvenience

Although we stand behind the craftsmanship of our jewelry, our pieces are delicate and not made to be worn during sports and activities such as cleaning and gardening

When wearing thin/dainty chain bracelets, take care to avoid getting them caught (e.g. on knit sweaters, blankets, or while searching for items in a purse or shopping bag, etc.) as this can damage your piece

Be sure to remove your pieces before sleeping and when applying cosmetics, perfumes, sprays, creams and oils.

Our customers have to contact us within 5 days after delivery to exchange or return the items, please briefly explain the reason for exchange&returns.

Please be sure that PERSONALIZED/CUSTOM ORDERS and DAMAGED ITEMS can not be returnable