You can locate the “ship by” date either in your Etsy "cart" before checkout or after checkout you can find the "ship by" date on the receipt you received from Etsy for your purchase. We normally ship items ahead of schedule, so you may receive your item earlier than expected. If you are in need of your package by a specific date, please “convo” us on Etsy before placing your order so we can do our best to accommodate your request.

Your tracking number can be found on the receipt sent to you by Etsy after your order has been sent. Please allow 24 hours after the initial shipping receipt to view your tracking information online. You may also go to USPS.com and enter your tracking number where it says, "Track A Package."

At this time Gusto Spice does not sell products wholesale.

In the event the postal carrier loses or damages your package during shipping, upgrading to Priority will enable you to recoup the money you paid for your order. We cannot offer refunds or replacement products for items lost or damaged during shipping if you did not purchase the upgrade. We do not profit from the upgrade. It is offered solely for your protection!

If you are making a purchase of multiple items and wish to send them to two or more separate addresses, please make separate orders to insure proper shipping rates. We can only send items to one address per completed purchase.

Please check first with your neighbors (or apartment manager if applicable) in case they received your package by mistake. Please also visit your local post office to speak with your carrier as they can help pinpoint where/when the package was left. If you need additional help, please convo us here on Etsy and we will do everything we can to help locate your package!

If your package has not yet been sent, please contact us immediately. For your protection and ours, Etsy requires your order to be cancelled and reordered. These steps help protect both you the buyer and us from fraud. If your order has already been sent, please contact the USPS immediately and ask if they are able to redirect the package's destination.