Orders are being shipped within 1-3 working days with Registered Mail
and they ALL HAVE A TRACKING NUMBER.
That means that the post officer needs your signature to give you the package and it is nessessary to have fulfilled your full name in your shipping adress as it is written on your ID card.
If you have given wrong recipient's name and the package is received by another person, this is not in the responsibility of my shop.
Also, if your order has been delayed for over 3 months, this have to be announced to me before 4 months pass.
After some months the Postal Services do not keep archives and we can not track the shipment to find it.

IT IS IN THE RESPONSIBILITY OF THE BUYER TO ANNOUNCE THEIR SHIPMENT PROBLEMS BEFORE THE TRACKING NUMBER OF THEIR ORDER IS EXPIRED.

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Every claim for refund an undelivered item is not axcepted after the tracking number is expired and not found.

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Some times - especially before Hollidays - packages are somewhat delayed. This is due to the fact that many people send packages around the world these days and Post Offices are overwelmed.
I hope you understand that this is not my responsibility to resolve.

YOU ARE KINDLY REQUESTED TO ASK for your package to YOUR LOCAL POST OFFICE 2-3 weeks after purchase. Post offices keep the packages for 15 days and then they return them back to the sender as "Unclaimed".
To prevent the package from returning back, you can contact to the post office on time.

If the package return back to me as "UNCLAIMED" this means that a notice left to your address and you didn't go to get it.

In that case, the buyer will get a refund for the item's cost (minus shipping cost)
WHEN I RECEIVE IT the package.

If you have any questions, it is my pleasure to help you.

If your package is not delivered for about a month or more, and you have already asked for it without a result, please contact me.
I will send a FORMAL WRITTEN REQUEST to the Hellenic Post and in collaboration with your local Post Office they will locate the item even if there is no online tracking information, and they will promote it to your adress.

Even a package have never been lost.
So, you don't have to worry about lost items. All is needed is patience. :-)

PLEASE WRITE YOUR ADDRESS CORRECTLΥ before submitting your order.
Once the package is shipped to the address you've given in your order, it is not my responsibility for returning back due to wrong adress.
In this case the buyer is responsible for the shipping costs. If you need me to ship it again (in the right adress this time) you will be charged with second shipping cost.
If you require a refund, you will get refund of the item's cost (minus shipping cost).

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.