CHRISTMAS ORDERS: Please order by November 21st to ensure *completion and shipment* by Christmas Eve (December 24th).
NOTE: This does not guarantee *delivery* by Christmas. While I ship custom paintings through USPS Priority Mail (1-3 Day Delivery), actual shipping and transit times will depend on the shipping carrier and may include possible delays on the carrier's end during the busy holiday season.
To Complete Your Order:
Step 1: Choose Canvas Size
Step 2: Submit your Order
Step 3: Send me your photo(s) over Etsy Message
(Note: One pet per canvas)
It is very important to choose the best photo possible! The better quality your photo is, the more detailed your painting will be. If you have multiple photos and you aren’t sure which is best, feel free to send me multiple. Again, the better quality the photo, the better your painting will be!
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You may send me your reference photo by submitting it through the Etsy message/chat feature. If you are having trouble, please reach out via chat and I can help you!
Any uncompleted orders (orders that don’t come with a photo within 48 hours) will be canceled and refunded unless we communicate otherwise.
Feel free to email me if you have any further questions! Thank you!
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****Revision Policy:****
Once the client’s portrait is completed and the artist sends a photo to request approval, the client may request one set of revisions (within reason) for no additional cost.
Examples of revisions that are within reason include:
- altering the pet’s eye color
- adding/removing small details
- altering the background color
- adding the pet’s name to the portrait
Any changes that require the artist to start over any portion of the painting may be rejected. The artist can ultimately decide which changes are or are not within reason.
After the first set of revisions are made, each additional request for revisions will cost an additional 10% upcharge.
If revisions are made and the client still rejects the portrait, the client will receive a 60% refund of the portrait cost and the portrait will not ship. Shipping fees (if any were paid) will be refunded in full
*Note About Processing Times:
Rather than the processing time being a reflection of how long any individual portrait takes me to make from start to finish, it actually reflects the length of my waitlist. With this, most custom portraits are usually started and finished within a 1-7 day period near the end of the allotted processing time depending on the size/nature of the commission and how quickly I can work through my scheduled orders.