You can view font and color options for personalized orders on our website. Copy and paste this link to use our preview tool, then return to Etsy to complete your purchase:

https://www.sugarhouseshop.com/products/preview

Please double-check spelling and enter your name exactly as you'd like it printed. For example, if you would like all lowercase or all uppercase please type that in your comments.

Turnaround time for personalized items is up to 10 business days. This means it will take up to 10 business days before your personalized items are ready to ship. Please allow the full time for your order to process. We are not able to rush orders faster than our standard turnaround time.

Business days are Monday through Friday 9:00 am to 5:00 pm MDT excluding federal holidays.

We run on time, but please allow the full processing time for personalized products. Our customer service team is not able to check if an order will be finished early, they will only be able to let you know the due date for your order which is 10 business days after the order is placed.

We only have one rush option and that is our rush minky 30X40 blanket. It has a special listing.

We do not have rush processing available for our other personalized products. If you already placed an order with us, we are unable to change the processing speed.

Shipping options and estimated delivery speeds are shown during the checkout process. The shipping speed applies to the delivery timeframe only and does not include production time for personalized items. Most shipments take about 2-6 business days for delivery. For urgent orders, we recommend UPS rather than USPS.

Most packages arrive on time, but carrier delays can happen. The posted shipping speeds are estimates only and are not guaranteed.

Due to the impacts of COVID, shipping carriers are experiencing more frequent and longer delays.

Please allow up to 10 business days for production plus about 2-6 business days for carrier delivery, depending on the shipping method chosen at checkout.

We aim to make and ship orders quickly, and therefore we do not send design proofs before processing orders. All of our font and color options can be previewed in advance on our website.

We begin working on orders right away, and therefore we are unable to change or cancel personalized orders once we start working on them. Please select your options carefully and double-check spelling before placing the order.

Please contact us right away if your order has an incorrect shipping address and let us know what address you would like to use instead. We will do our best to assist you before the shipment is sent.