All of our items are hand-made at the moment especially for you. For most ordered items we'd need between 3 to 7 business days for preparation and packaging. Your order will be dispatched with the next possible batch, at business hours between Monday and Friday. Please be aware we're located in Europe, and the package will be sent from the uplands of the beautiful Balkan country of Bulgaria.

Our usual shipping method is *Priority Mail plus Tracking*, via Bulgarian Postal Service (BG Posts) for being both, cheaper and secure. We'll inform Customers of that number soon after dispatch. Under discretion, smaller orders may get dispatched with no such tracking though.

- By using the aforementioned shipping method, delivery outside of Europe (USA, Canada, Australia, etc.) is usually taking about 5-20 business days after dispatch (with 30-40 for delays.)
- Delivery to other European countries (EU) is usually taking 5-10 business days after dispatch (with 20-25 for delays.)

Bulgarian Post (http://www.bgpost.bg/IPSWebTracking/) consistently reports tracking information, but until the package leaves the country. After that, the package should be tracked from within the PO facility of the destination country.

If you are from outside the EU, import duties over a certain amount may apply. The Buyer is responsible for payment of any import duties and taxes, if applicable. Please contact us if we could be of any assistance.

Q. When do you ship?
A. We ship once a week.

Q. How do I know you've shipped?
A. We'll contact you (with the Tracking Number of your package, when applicable), as soon as we've dispatched.

Q. The Tracking doesn't show where my package is. What gives?
A. Bulgarian Post (http://www.bgpost.bg/IPSWebTracking/) consistently reports transit information, but until the package leaves the country. After that, the package should be tracked from within the PO facility of the destination country.
Many tracking systems only report dispatch and delivery date, with no transit in between. Others (USA and Canada lately) at times may not report tracking at all.
Whatever your case is, please remain patient, and confident that your package is steadily moving.

Q. Can I put your art on my product XYZ?
A. No. All art images displayed in this shop are our copyrighted property. Purchased artworks are granted non-exclusive rights for *personal use* only. They must not be reproduced, copied, or printed, for any kind of commercial intent, without the explicit written permission given by us. If intention of usage goes beyond "fair use", please contact us first to work something out.

Q. I see text "evitaworks.com" over all your products...
A. Any copyright marks that may be seen on our art images do not appear on the item(s) purchased.

Q. Are there any other costs of purchasing from you?
A. We're located in Europe. If you are from outside the EU, import duties over a certain amount may apply. The Buyer is responsible for payment of any import duties and taxes, if applicable. Please contact us if we could be of any assistance.