WARRANTY AND RETURN POLICY
HECTOR BELLOC, which is here referred to as HB, guarantees that his products are manufactured with superior quality standards, using only carefully selected and curated materials to allow better function, performance and beauty of each piece. All designs are generic within their kind, yet some have the faculty of being adjusted or customized, others don’t. Before purchase, please verify the characteristics of the product of your choice to ensure they comply with your size, taste and needs. If specs are not fully stated in the purchase page, feel free to write an email with all your questions to hb@hectorbelloc.com
Orders will be shipped according to the client’s request, who possesses the right to request a product change, product adjustment or product return only under the following conditions:
1. If the sent product does not match the requested or purchased product from the website. This information will be verified through the online generated purchase order. HB will make sure you receive the right product without any extra cost. Said replacement product will be shipped once HB receives a tracking number as proof that the original shipment has been returned. Any shipping costs generated due to this inconvenience will be fully covered by HB.
2. If the product presents a defect or malfunction by the manufacturer, which does not include poor or bad handling by any third party, shipping company or client. Should this situation arise, HB will begin an investigation process to track down the origin of such damage. If the defect, damage or malfunction is proved to come from the manufacturer, HB will replace the original defective product with a completely new piece, covering all and any charges related to shipping and return. The new product will be shipped only after such an investigation process is finished and will be placed in courier service once a return tracking number for the defective product has been received.
3. If the sent product does match the requested or purchased product, but upon arrival and prior to use, results may not be what was expected or does not have the characteristics necessary for appropriate use of the client. HB will allow a return transaction exclusively with store credit; no purchase will be reimbursed through any monetary electronic means, cash or digital currency. Store credit will be reflected in the user profile once HB has received and verified the conditions of the returned article. Physical return shipment and any shipment generated after ordering with said store credit will and must be covered by the client.
HECTOR BELLOC is a firm that guarantees 100% original pieces to his clients all around the world.
SAFETY AND PRIVACY POLICY NOTICE
According to articles 15 and 16 of the Mexican Federal Law of Personal Data Protection in Possession of Particulars (Ley Federal de Protección de Datos Personales en Posesión de Particulares), HÉCTOR ÁNGEL BELLOC ÁLVAREZ, with address at Zaragoza 449 Altos B, Colonia El Cerro / C.P. 48304 / Puerto Vallarta, Jalisco, Mexico, is responsible of storing, handling and protecting your personal information. Your information will only be used for the following means:
1. Provide services and products that have been requested in accordance and agreement at the moment of purchase.
2. Inform you about changes or compliance to said services or products.
3. Notify you about new services that are related to the ones already purchased or requested.
4. Execute internal data analysis with means of knowing, recognizing and determining our clients’ consumer habits.
5. Execute periodical evaluations regarding our services in order to constantly make them better for our customers.
6. In general, to be able to comply with our acquired obligations with the client regarding requested or purchased products or services, even so those which have not been mentioned in this list.
With this same purpose we’ll be requesting from our clients the following personal data: full name or legal denomination of purchasing entity, telephone number, physical address in order to fulfill delivery, and Legal Taxable Registry (whenever applicable, or RFC in case of being a Mexican), as well as all your transportation and delivery needs. Some data may be shared with the third party courier service provider, for example: full name or legal denomination of purchasing entity, telephone number, physical address in order to fulfill delivery, and Legal Taxable Registry (whenever applicable, or RFC in case of being a Mexican), as well as all your transportation and delivery needs.
You have the right to access, rectify and cancel any of your personal data, as well as deny the use of such information or reject our faculty to use any voluntarily provided information for the previously expressed means. For denial, rejection or cancellation of your data and data use, we have implemented the following procedures.
To request denial, rejection or cancellation you must send a written request, according to article 29 of the previously mentioned Mexican Federal Law, to: HÉCTOR ÁNGEL BELLOC ÁLVAREZ, with mailing address at Zaragoza 449 Altos B, Colonia El Cerro / C.P. 48304 / Puerto Vallarta, Jalisco, Mexico, or send an electronically written request to hb@hectorbelloc.com
Furthermore, we bring to your attention that your personal data CAN NOT be transferred or managed in or outside the Mexican territory by anyone who does not belong to this company nor for any means that have not been previously mentioned. Nevertheless, HECTOR BELLOC can and will share and transfer your personal information with the corresponding authorities, upon their legal request to do so.
If you do not express written rejection for your personal data to be treated in the previously mentioned ways within this Safety and Privacy Policy Notice, it will be assumed and granted that you have provided your voluntary consent. With the purpose of you further protecting and limiting the use and release of your personal information in Mexico, we suggest you consider the following additional options, which are not all executed nor operated by HB, but are independently provided by Mexican institutions:
- Subscribe to the Public Registry to Avoid Advertising (Registro Público para Evitar Publicidad), operated by PROFECO. http://www.profeco.com.gob.mx
- Subscribe to our exclusion list to prevent any contact with advertising means on our behalf.
In conformity with the points expressed in articles 8, 9, 13 and 36 of the Mexican Federal Law of Personal Data Protection in Possession of Particulars (Ley Federal de Protección de Datos Personales en Posesión de Particulares), I hereby acknowledge I have read and fully understand the scopes of this Safety and Privacy Policy Notice.
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COOKIES POLICY
This website uses cookies to provide you with a better navigation experience.
A cookie is a file that stores information in our devices or communication servers. By storing this data, we are able to provide our users with a better navigation experience by establishing a more effective dialogue between website, server and user navigator and devices.
The information that is stored by and in cookies can include but is not limited to: session identification means, storage and access to information, authentication, user preferences, content personalization, usage statistics, consumption behaviors, advertising information, social media links and information, content information, as well as any information stored by your navigator regarding this website.
Cookies used by this website can be both, HB owned and operated as well as by third parties. Cookies will not damage your devices, yet if you reject the use of cookies, the navigation experience we have designed in our website for you may be affected or less effective.
By accepting the use of cookies, the user is accepting the terms placed by HECTOR BELLOC for proper use and operation of this website. You can, in any moment, deactivate the use of cookies or personalize the use of cookies for your navigation experience. Deactivation of cookies will not prevent you from navigating our website, but it is possible some services are presented as limited, erroneous or non existing, leading to a less satisfactory navigation experience.
The user may also eliminate cookies stored in their device through the settings and configuration of their internet navigator, according to the instructions of the device and software manufacturer.
Our Cookies Policy can be modified in any moment in order to comply with the valid legislation or in any moment required by HECTOR BELLOC to provide a better navigation experience. Changes in our Cookies Policy are made without previous notice to our users, due to this, we suggest you periodically revise our Cookies Policy to make sure you are aware of the current and valid version.
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COVID-19 SAFETY POLICY
In HB we are fully aware of the global health crisis that we’re all going through. Due to the wearable nature of our products, our clients’ health is our number one priority. We gladly remind you that all our products are properly cleaned, disinfected and safely packed, according to current specific health needs.
SHIPPING AND HANDLING POLICY
HECTOR BELLOC is responsible for packing and handling the pieces up to the moment they are handed over to the courier service provider. Care and handling during the actual shipment to the client is responsibility of the previously mentioned third party. Any damage or mishandling during the shipment process will be verified and resolved directly with the provider. Once contact has been established with HB and proof has been found that the damage or loss was in fact responsibility of the courier company, HB will send a new replacement piece as soon as the insurance applies and has been collected from the courier service provider. Shipment of a second product will have no cost for the client, who will be sent a tracking number should the case results in their favor according to damage or loss insurance policies by the shipping provider.
Purchases made before 10AM (Central Mexico Time) will be processed on the same day, any purchase made after will be processed the following day. From the moment of shipment processing, the agreed shipping period upon purchase will begin, after this, all transportation and timely delivery of our product is the responsibility of our courier provider.
In any initial purchase, as it is stated in the Warranty and Return Policy, all shipping costs will be completely covered by the client, who is also responsible for guaranteeing the proper and timely reception of the product. All delivery processes are executed through a third party, any sort of clarification regarding this process must be first checked with said provider.