Usually, it takes Printful 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Printful's fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

It's difficult to predict the shipping times at this time. You can check here (https://www.printful.com/recent-updates) for what the most updated timeframe is for your product's fulfillment time.

We work with an on-demand order fulfillment company with facilities worldwide! This means that if your order includes different products that are made at different facilities, it's likely they may require different packaging and will arrive separately. Thankfully, the company we work with is great at keeping you updated with shipping information for your products, so you'll know where your order is at every step of the way!

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at deenakmedia@gmail.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

I work with a print-on-demand drop shipper to produce and ship the digital art I create. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at deenakmedia@gmail.com.

I'm so sorry if the product you ordered arrived damaged! To help us resolve this for you quickly, please email me at deenakmedia@gmail.com within 1 week (7 days) of receiving your order with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Because every order is printed upon checkout to reduce waste, we don’t offer returns and exchanges. However, if there’s something wrong with your order (the print came out poorly, it arrived damaged, etc.), please let me know by contacting me at deenakmedia@gmail.com within 7 days of receiving your order.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at deenakmedia@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at deenakmedia@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!