1.RETURN AND CANCEL OF ORDER.

1.1. Cancel

Orders can only be canceled with a full refund within 24 hours of the order being placed.

1.2. Return

Dresses "made-to-measure" and other custom made items can unfortunately NOT be returned. All sales are final and no refunds are allowed. All our products are handmade, individually and to order. You need to understand that each dress is created specifically for the bride, taking into account individual measurements and parameters, as well as needs. If you buy a ready-made dress (dress from stock), we always adjust the size of the dress to fit your figure before sending it to you. This is also a custom order.

All claims for the quality of the goods are accepted within 24 hours from the date of receipt of the order. 24 HOURS are calculated FROM THE TIME YOU RECEIVE THE PARCEL, this is recorded in the tracking system when the parcel is handed to you against signature. This means that immediately after you received the goods, tried on the goods, realized that you did not like something and immediately contacted us.

2. RESPONSIBILITY FOR THE PROVIDED MEASUREMENTS FOR ТАILORING THE DRESS.

Your dresses will be sewn exactly according to the measurements and sizes you sent!Almost all wedding dresses are made individually according to your measurements and sizes, which you yourself remove and provide for sewing the dress. We are not responsible for the measurements you provide for tailoring the dress. Since the dresses are made remotely and cannot be tried on while sewing, we advise you to allocate additional budget to adjust the dress size at your local tailor shop, if necessary. For our part, we will do our best to make the dress fit you perfectly, but be prepared for the fact that many elements of the dress sometimes require adjustments, for example, sleeves, skirt length and shoulder straps.

2.1. PROVIDING INCORRECT MEASURES.

If you entered and provided incorrect measurements for a tailoring of a dress and later discovered this, you will be charged an additional resizing fee. The amount of the additional fee will depend on the number of changes that need to be made to the size of the dress. If you do not agree with the cost of changing the size of the dress, then we will send you the dress in accordance with the measurements that you indicated when ordering. We are not responsible for your measurements!
The seller is not responsible for the sizes you provide. The seller undertakes to sew the product according to the measurements provided by the buyer.

If during the tailoring of the dress or preparation for the wedding, the buyer's weight has changed and, therefore, the dress did not fit, the seller is NOT responsible for this. The seller is responsible for tailoring the product in accordance with the dimensions provided by the buyer when placing the order.

Some elements of the wedding dress, such as straps or sleeves, the length of the skirt, in some cases, need to be adjusted to fit the figure. Please understand that remote tailoring limits our communication with you and you cannot personally try on the dress during tailoring for me to correct some elements of the dress. In some cases, I don't sew on the straps on the back so you can ask a local tailor to adjust the straps after trying on the dress. Please allocate a budget for adjusting the length of the skirt, straps and sleeves.

2.3.DETERMINATION OF RESPONSIBILITY FOR AN INCORRECT SIZE.

Each item is carefully checked before shipping. Checking the size of the goods is carried out on the basis of measurements and parameters provided by the buyer. Namely, the tailored dress is measured with a tape measure from all sides to check the size. All steps of the size check are recorded on camera. When determining which side the error occurred on, we rely on photos of measurements of the finished dress and measurements provided by the buyer. From this it can be inferred who is responsible for the size error and so on.


2.3.1 WRONG SIZE DUE TO THE FAULT OF THE SELLER.

Before sending the dress, we carefully check the measurements of the product based on the measurements provided by the buyer. If an error is discovered through the fault of the seller, namely an error in the size of the goods or the color of the goods, the buyer must immediately report this within one day from the receipt of the parcel. One day from the date of receipt of the parcel is determined by the records in the tracking system about the delivery of the parcel and the marks of the postman about the delivery of the parcel to the recipient.
ALL CLAIMS FOR THE QUALITY, QUANTITY, SIZE OF THE GOODS ARE ACCEPTED ONLY DURING THE DAY FROM THE RECEIPT OF THE GOODS.

2.3.2.PROCEDURE FOR RETURNING PRODUCTS TO CORRECTION OF ERRORS.

The buyer must immediately contact the seller and report a problem with the product (point 2.3.). Once the cause of a problem with an item has been determined, the buyer can send the item back to the seller to have the problem fixed. Changing the size of the dress takes from 1 to 3 days, depending on the complexity of tailoring. Changes to the size of the sconce cup are carried out within 1-2 days from the receipt of the goods by the seller. After correcting the errors, the seller undertakes to send the goods to the buyer at his own expense.

3.1.DIFFERENCES IN THE COLOR OF THE REAL PRODUCT FROM THE PHOTO.

Especially it concerns color dresses (pink, beige, ivory, champagne and others). Please pay attention to the fact that different devices transmit saturation of hues in different ways. In addition, the transfer of color affects the photographic equipment, light and shadows in the room, the angle of the goods and models. The color of the fabric is often distorted depending on the light, photos and the device on which the pictures are reproduced. The color of the dress may slightly differ from the photo (be a little darker or lighter).
There are many variations of shades of the same fabric. Even a whites shade is very much! If you have a wedding dress, and you remotely order a veil, perhaps the veil color will be different from your dress.

4.1.DELIVERY

We are not responsible for packages delivered to the wrong address, lost in the mail or stolen from your property. Should any of those occur, it is the responsibility of the buyer to
contact their post office and/or file a police report.

The delivery time may increase, for example, due to customs delays, weather conditions, unforeseen force majeure circumstances.
The store is not responsible for shipping delays. The seller cannot control the delivery time of the goods, the work of the postal service or the work schedule of the courier. The seller cannot interfere with the organizational work of the courier service. Also, the seller cannot influence the work of customs. Once the seller has shipped the goods and handed them over to the carrier, the carrier is liable for the goods.

5.1.CUSTOM FEES AND TAXES

Please note that each country has its own customs regulations and customs fees. Before ordering, please check the rules and requirements of your country's customs office! THE STORE IS NOT RESPONSIBLE FOR THE AMOUNT OF CUSTOMS FEES. In addition, in many countries Customs is REQUIRED to provide additional documents about the required goods, such as an invoice, sales contract or receipts. In this case, you need to contact the seller for additional supporting documents.


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Information we Collect

To fulfil your order, you must provide our with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact our directly.

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Why we Need Your Information and How we Use It

We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. we use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

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Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

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Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 1 years.

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Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we am deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.

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Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

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How to Contact Our

For purposes of EU data protection law, I, Alex , am the data controller of your personal information. If you have any questions or concerns, you may contact me through Etsy conversations or email our at postalex63@gmail.com