Announcement
Be Unique, be Chick, Feel Bold and Feminine, with Tailor-made Custom Clothing!
Explore diversity of styles, sensations and excitement.
♥ FREE FAST SHIPPING FOR ORDERS OVER 300$
♥ TAILOR MADE CUSTOM ORDERS
♥ PLUS SIZE AVAILABLE WITH NO ADDITIONAL FEES
IMPORTANT! The estimate delivery time for the express shipping is 1-3 business days, but due to the current pandemic situations, delivery days may change, as different countries have different handling systems. In order to avoid any complications with the shipping, please add your phone number in your order and check your emails and tracking numbers right after they have been added. We do not take responsibility for unsuccessful delivery attempt.
Shop policy
We are fashion atelier based in Sofia Bulgaria and have been making handmade garments for the past 30 years. Working with custom orders and personal measurements, our goal is to deliver unique garments made individually for each of our clients. To meet the high expectations of our loyal customers we create wide range of clothing for every event and occasion, appropriate for all types of styling.
Go check out our website for more information about us and see our full collections:
-> https://floatelier.com
Payment Methods
We accept:
-Credit cards
-Debit cards
-Payment via PayPal
-Western Union Transfer
-Etsy gift cards
Shipping
PLEASE NOTE:
Buyers are responsible for any customs and import/export taxes that may apply. We are not responsible for delays due to customs.
We try to ship the items from 5 to 10 business days after the purchase is made and the payments has gone through. The bill of lading is filled automatically with the address in from your Etsy account. If you wish to receive it at a different address, make sure you put down note with it.
Buyers are responsible for any customs and import/export taxes that may apply. We are not responsible for delays due to customs.
**Please make sure you give us your phone number. Without it we cannot fill in the bill of lading and it will take longer to receive your item. **
**Please note that custom orders may take longer as it requires additional time and special attention. **
We do not ship items during national holidays and weekends; however, we are available and can be contacted during this time.
We use DHL standard shipping, and the estimated delivery days for different countries are the following:
North America – 1 – 3 work days
Europe – 1 – 2 working days
Asia – 5 – 7 working days
Australia – 5 – 7 working days
Africa - 7 – 12 working days
South America – 5 – 12 working days
PLEASE NOTE:
There might be delays due to custom procedures and holidays for which we can not take responsibility!
**All applicable duties, fees and taxes are the responsibility of the buyer, if they apply! **
Exchanges and Refunds
Customer satisfaction is our main goal. However, if you are not fully satisfied with our item, there are several ways we can resolve the situation.
We except exchanging requests within 3 calendar days, from the date of delivery.
If you wish to return a garment, the item has to be unworn and in perfect condition, with labels attached and in original packaging.
We will make the refund, once we receive the item and is in its original packaging. The initial shipping cost is non-refundable. Buyers are responsible for any customs and import/export taxes that may apply. We are not responsible for delays due to customs.
Colors
If you can not find your color amongst the options, we are happy to provide you with different samples and variations of the closest we can get for your. Please keep in mind that images of colors and cartels may differ, due to specifics of monitoring settings. If you are uncertain about the appearance of a particular color, ask us right away and we will clear all doubts.
Garment fit
We LOVE! To work individually for every customer and are able to fulfil all personal requests and changes for every garment. Ask us straight away or leave us a note with your purchase.
**Please use the size chart we listed below or send us your body measurements and we will make an individual custom fit for you. **
**We do NOT charge extra for item personalization. **
Contact us
If you have any questions query or requests, please do not hesitate to leave us a message and we will get back to you ASAP. We are always available and happy to help!
We are also available on:
Instagram: FloAtelier
**WE DO WHOLESALE**
If you wish to make a wholesale order, contact us and we will discuss personally all questions, requests and further actions.
SIZE CHART
Size XXS (US 0, UK 4, Italian 34, French 32, German 30, Japan 1)
Bust: 81cm 31.9inch
Waist:63.5cm 25 inch
Hips:89cm 35inch
For overall height: 157cm 61.8inch
Size XS (US 2, UK 6, Italian 36, French 34, German 32, Japan 3)
Bust: 85cm 33.5inch
Waist: 66cm 26inch
Hips: 91cm 35.8inch
For overall height: 160cm 63inch
Size S (US 6, UK 10, Italian 40, French 38, German 36, Japan 7)
Bust: fits bust around 35.5”/90cm
Waist: 71cm 28inch
Hips: 97cm 38.2
For overall height: 165cm 65inch
Size M (US 10, UK 14, Italian 44, French 42, German 40, Japan 11)
Bust: 95cm 37.4inch
Waist: 76cm 29.9inch
Hips: 102cm 40.2inch
For overall height: 170cm 66.9inch
Size L (US 14, UK 18, Italian 48, French 46, German 44, Japan 15)
Bust: 103cm 40.6inch
Waist: 84cm 33.1inch
Hips: 109cm 42.9inch
For overall height: 175cm 68.9inch
Size XL (US 18, UK 22, Italian 52, French 50, German 48, Japan 22)
Bust: 110cm 43.3inch
Waist: 91cm 35.8inch
Hips: 117cm 46.1inch
For overall height: 175cm 68.9inch
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** Please note we do personal customization and are happy to work with your body measurements. However, if you prefer standard size chart, please go through carefully the sizes below and chose the closest to you, so we can avoid future misunderstandings. **
MEASURING GUIDE
When taking measurements is best if someone else is doing it, so inaccuracies are avoided. Please do not measure over clothing.
**Please note that we work with body measurements (adjusting the pattern to body width), if you are sending measurements of garments leave us a note or let us know via message. **
1.Bust - Make sure you are wearing a bra on and wrap around the chest properly. Remember that the bra size is different bust line
2.Waist - Make sure you are standing straight and wrap around your upper waist line. It is located 1 inch above the belly button and remain relaxed, while keeping the tape measure comfortably loose.
3.Hips - The hip line is located on the broadest part of the upper part of the leg and the buttock, which also has to be levelled parallel to the floor.
4. Waist to hem – Distance between waist and desired length of the garment.
5. Shoulder to hem – Distance between the outer part of the shoulder to desired length of the garment.
6. Sleeve – Distance between the outer part of the shoulder and the wrist
Featured items
Items
All Items
Reviews
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Julie on Mar 29, 2024
5 out of 5 starsThis skirt is absolutely perfect. I’ll definitely be buying another in another fabric! The seller is brilliant, checking measurements and so on, to ensure a perfect fit. I couldn’t be happier, thank you so much!
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Michelle on Mar 25, 2024
5 out of 5 starsI have this skirt in two colors and absolutely love them both. The linen is excellent quality and has a nice finish to it. I can dress it up or down, so they are versatile. So many compliments ☺️
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Grace on Mar 7, 2024
5 out of 5 starsHad a lil problem with delivery,but they accommodated it and made sure I received my dress on time for my vacation ..just allow some error time for delivery,other than that definitely will order again
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Cee on Jan 20, 2024
5 out of 5 starsSeller is super communicative and was able to give her my measurements for the perfect fit. Love the skirt!
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melissaharris555 on Mar 26, 2024
5 out of 5 starsI was a little skeptical about these pants. Shipping was a bit long and drawn out but the pants are lovely and extremely comfortable and so well made. I will order again and hopefully next time shipping will not be an issue. I love them!
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Yaiza on Mar 26, 2024
5 out of 5 starsI ordered these for my bridesmaids and they looked amazing!!! The material is absolutely stunning 😍
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Cassie on Mar 23, 2024
5 out of 5 starsLooks exactly as pictured.Very happy with the look. Fabric is comfortable. Shipping was delayed but shipped quickly after contacting seller.
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Ulrike on Mar 23, 2024
4 out of 5 starsBeautiful quality and great service; my first package did not arrive at all, but the seller sent a second one. It did arrive, however, much later than the item was supposed to arrive - which meant I could practically not wear the cape this winter …
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anri on Mar 22, 2024
5 out of 5 starsSuper soft and comfy, and I got a bunch of compliments while wearing it :)
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