Please send any payments via Paypal within 24 hours, if we haven't received any funds unfortunately your order will be cancelled. If you're experiencing any technical issues with payment please don't hesitate to get in touch.

RETURNS

Please get in touch to arrange a return before sending, we strongly advise a tracked/insured delivery service. Items can only be refunded on their safe return in their 'as new' original condition.

Once your payment has been placed and payment received, your order will be prepared and shipped asap, our normal post days are Tuesday and Thursdays. Certain stock items will be shipped faster (e.g. gift cards, textile products), whereas our art prints are made to order so take a little longer. We will always dispatch all items together unless otherwise arranged.

PLEASE ENSURE YOUR ADDRESS IS CORRECT

Please note we cannot covers the costs for lost or undeliverable items if the address provided is incorrect.

If the order is returned to us in its original condition you will have the opportunity to pay for postage to the correct address.


UK SHIPPING

Orders are sent via Royal Mail or courier for larger items, these usually arrive 2-3 days from dispatch. Please note at busier times such as Christmas, unavoidable delays may occur so it is advisable to allow a little longer for delivery. We dispatch items as quickly as we can but unfortunately cannot be responsible for postal delays. If you need an item for a specific date please let us know, also to ensure it arrives in time choose the Express Shipping option, this will include tracking. Feel free to drop us a message before ordering if you have any queries.

Express delivery is available for some items in the UK! This will be Royal Mail Special Delivery or Courier, this service includes tracking and a signature will be required on delivery.

INTERNATIONAL SHIPPING

Deliveries to the EU
Please note due to custom requirements the invoice will be enclosed on the outside of the package, even if a gift.

Delivery times vary depending on your address but are usually 5-10 days from dispatch. If you have any special requests, i.e. express or tracked deliveries, please let us know and we'll do our best to accommodate your needs.

Please be aware of any additional taxes or charges delivery to your country may incur, as well as any customs restrictions. We are unable to take responsibility for extra costs or predict any delays caused by these.

ENVIRONMENTAL POLICY

We endeavour to be as ethical and eco-friendly as we can possibly be, here's more details on what we are currently doing and where we are trying to improve as options become available.

NOTEBOOKS

All card and paper are 100% recycled and the plastic sleeves are made from bio-film which is 100% biodegradable and compostable (actually made from potatoes which is pretty cool!)

GIFT CARDS

All paper stock is FSC Certified, and envelopes are recycled brown Kraft paper. Our latest stocks all have a biodegradable cello sleeve, but we do still have a very small amount of older stock with a standard plastic sleeve so occasionally you may receive one of these.

ART PRINTS

We use art paper made by Hahnemühle who are committed to sustainability and environmentally friendly manufacturing processes. All prints have a recycled backing board and our A5, A4 and A3 prints come in a biodegradable plastic sleeve. We're still in the process of sourcing A2 plastic sleeves and hope to switch soon. When you order online, our art prints are made to order in our studio, keeping wastage to an absolute minimum.

TEXTILES

All our textiles are made in the UK in small batches, working with carefully selected manufacturers. Digital print uses minimal ink and materials, compared to more traditional printing processes keeping wastage to a minimum. We believe in 'slow fashion', and are dedicated to offering well made, quality items that are designed to last.

PACKAGING

For packaging materials, we avoid plastic as much as possible, we use boxes, envelopes, tape and tissue paper that are recycled or FSC Certified. Our bubble wrap and cello wraps (all but A2 currently) are biodegradable and printed materials are produced on recycled paper stock.


All Rights Reserved Jessica Wilde Design © 2022

Our privacy policy is available to view here:
https://www.jessicawilde.co.uk/privacy-policy