Welcome to the Privacy Policy for Teeth and Claws on Etsy. This Privacy Policy describes how and when I collect, use, and share information when you make a purchase from my shop or contact me or otherwise use my services through Etsy.com or it’s related sites and services. I take privacy very seriously and only use any information provided to me strictly in compliance with the European General Data Protection Regulation (GDPR)

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. ie Paypal. You can review Etsy’s privacy policy to learn more about it’s privacy practices. Please refer to the Paypal website to learn about Paypal’s privacy policy.

What information is collected -
When you place an order via my Teeth and Claws shop here on Etsy you must provide certain information in order for me to process your order, this information includes your name, email address, postal address, delivery address, payment information – ie whether you pay by paypal or card payment (I never have access to full payment information or card details) as well as which products you are ordering. You may also provide me with further information if you choose to contact me via etsy convo or email, for example if you are purchasing a custom print which requires specific text or would like to send a handwritten gift message.

How is the information used and why -
Any information provided is used to process your order. It may also be used where necessary to settle disputes or deliver customer support. Information may also be used in the event of legal obligations should it be requested by law.

Sharing and Disclosure -
In order to process your order your name and delivery address will be shared with delivery services to enable delivery of your order. This will be Royal Mail here in the UK but will then transfer to other delivery services depending on your location globally.

I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Compliance with laws -
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, copyright, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of myself, customers, or others.

Data Retention -
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Teeth and Claws does not store, copy or share your personal data beyond the Etsy platform.

Consent -
When you provide personal information via the etsy platform to place an order, or contact me at Teeth and Claws to make an enquiry, it is implied that you consent to it being used for that specific reason only. Processing your order or responding to an enquiry/ customer support.

If we ask for your personal information for a secondary reason, like marketing or to share customer feedback/photos on social media I will ask you directly for your expressed consent and provide you with an opportunity to say no.

Please refer to Etsy’s Privacy Policy for further information on how Etsy seeks consent.

How do I withdraw my consent/right to be forgotten -
Under GDPR you have the right to access all the information held about you, you can request the information we have on file and it will be sent to you within 30 days of the request.
Any of the information we have about you can be corrected on request, within 30 days of asking.
You have the right to have your information deleted from our system, and request for it to be removed (The right to be forgotten) data will be removed within 30 days of the request, providing there is no material or legal need for it to be kept.
Please be aware that in order for data held by Etsy to be accessed, corrected or deleted you will be required to contact etsy directly, as I do not store your data beyond the etsy platform.

If you would like to get in touch please contact me at hello@teethandclaws.co.uk and I will do my best to help.

Thank you, Nicola

Teeth and Claws