Announcement
Welcome to The Mari's
Due to overwhelming orders we are working around the clock to process and sew your orders. we seek your kind understanding while waiting for your order to be sent out.
Delays in international shipments to and from Singapore
COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations.
Please note that shipments to and from overseas will result in substantial delay, even as we work round the clock with our partner airlines and posts.
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Frequently asked questions
Custom and personalized orders
Yes! We are able to do custom orders. Please feel free to enquire on etsy or themariscrafts@gmail.com for more info :)
It's been weeks and I still haven't received my parcel.
We are so sorry about that. Shipping can be delay in transit or customs. Do add on an additional 5 working days grace period. If you are still not receiving it please do let us know right away so we can assist you.
Care instructions
Wash your fleece in cold water delicate or hand wash cycle
Hand wash will be recommend to Prolong the items.
Use gentle Detergent
Tumble dry on LOW or simply drip dry
Sometimes why is the fee for shipping higher then usual?
Shipping fee is affect either by weight or mass volume which some products may vary in dimensional wise (Length/ Weight/ Height). It might ruin the shape of products by squeezing into smaller parcels it is recommended to use the right size if not an bigger parcel to protect the shape of the products. Once again I'm very sorry for such incurred on the shipping fee by the Post Offices which is beyond my control but still I will try my best to lower it as much as possible by decreasing unwanted space on the parcel without affecting the product's shape or quality.
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