TNT-time in transit:
Time in transit is the time it takes for a shipment to be transported and delivered once it has been picked up from the point of departure. However, your package can arrive before or after this date. The exact date unfortunately cannot be set. Please note that sometimes shipping delays are unavoidable due to customs, weather, holiday season or due to COVID-19 ... Thank you for your understanding.

All orders are shipped with tracking number either with Slovenian Airmail -Standard Shipping or Package Sender.
✈ EU: Standard shipping: 3 - 5 business days ✈ Package Sender: 2 - 3 business days
✈ UK: Standard shipping: 5 - 12 business days ✈ Package Sender: 2 - 3 business days
✈ USA: Standard shipping: 10 - 21 business days ✈ Package Sender: 2 - 5 business days
✈ CANADA + AUSTRALIA Standard shipping: 10 - 21 business days ✈ Package Sender: 3 - 6 business days

When placing your order please also include a phone number. You can wirte your phone number in one of the following ways:
- at the end of your shipping address
- as a "note to seller" during checkout
- or by sending us a direct private message

How do I track my order?
To track your shipped order, visit the tab labelled 'Purchases and Reviews' within your Etsy account.
Within this tab, you’ll find all of your existing orders, as well as your tracking.
If for some reason, the link next to your order doesn't work, please use https://www.17track.net/en

What if my order does not arrive by the expected date?
If your order has not arrived by the estimated delivery time, please feel free to contact me via private message. A number of factors can influence like weather, holidays, strikes etc. If unfortunately this happens I politely ask for an additional 7 transit days. The usual problem is that a package is just stuck in a sorting facility. If after 7 additional transit days your order has not yet arrived, I will do my best to work with you towards a solution.

What happens if I provided the wrong shipping address?
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If you notice that you've entered the wrong address at checkout and your order hasn't shipped yet, message me ASAP!
If I already sent your package, I won’t be able to make changes to your order. If possible, try to collect your item from the address used at checkout.
If your order has already been shipped and it was unable to be delivered due to the wrong address the postal service will use the return address on the mailpiece and they will try to return it to the sender. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to me. When I will receive a returned package, I will contact you via email.

A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake. You may want to let the recipient know that a surprise is on the way, to avoid the inconvenience of a possible return of a rejected package.

What if I want to return my purchase?
Only regular priced items may be returned and refunded. Unfortunately items on sale and custom made items can't be.
Before any returns are made please contact me within 14 days after you received your item. After that period of time I, unfortunately, can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. If the item is not in its original packaging and condition I reserve the right to refuse your return or deduct a charged based on its condition.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
If you choose to return your purchase, you collect all risks of loss or damage to the returned item while in transit. You should always consider using a trackable shipping service. It is your responsibility to inform me of a valid tracking number.

Customs and Duty Fees
Prices do not include customs fees, import taxes, duties, tariffs or other charges. Each country has its own laws and regulations.

What is customs clearance?
Customs clearance is a procedure during which a shipment is cleared to enter or leave a country. Without the document permitting the shipment to pass, the package cannot be delivered. Conditions vary from country to country, but for goods of a certain value, additional expenses can sometimes occur. In the event of duties, you will receive a notification, prompting you to pay the expenses. If you are unable to pay the duties, the package will be returned to the sender and additional charges may apply or returned to the shipment centre and held there for a specified amount of days; after this period the customer loses their right to claim the package.

Why do I need to pay customs duty?
All countries have a policy on importing goods. Even when you order something online from a different country, it must be cleared by the customs. During the customs procedure, officers check the country of origin of the package, the value of the package including transport charges and the quantity of goods. Sometimes you will be asked to provide the customs office with an invoice or proof of payment for the goods, to show the value. Every country has its own customs laws and the amount of duties varies for types of goods and different values.

What additional charges can I expect following the customs clearance?
You may be expected to pay customs import duties (percentage of shipment value and transport charges), local tax, and any regulatory charges (if applicable). The amount of charges depends on the value and the type of goods arriving into the country. However, I am unable to provide you with detailed information on customs fees and taxes, as they depend on the country of origin, country of arrival and the type and value of the goods. If you refuse to pay the customs fees and taxes and the package is returned to me I will not refund the cost of shipment. After 30 day, the customer loses their right to claim the package.

How are customs duties calculated?
All packages and shipments go through the import procedure, determined by customs’ law in the destination country. The shipment is cleared through customs based on the origin country, the value and quantity, but not its purpose. Additional duties need to be paid for certain goods. This is not included in the price you pay in my shop. In the event of duties, you will receive a notification, prompting you to pay the expenses. The calculation of duties depends on the value of the shipment.

Who is responsible for the payment of customs duties?
Duties and taxes are not included in the price. The buyer is responsible for paying customs duties on receipt of the package.
Requests to mark orders as 'Gift' on our customs forms to avoid the possibility of paying a customs fee or tax will be ignored. Marking purchased goods as 'Gifts' is illegal.

My friend sent me a gift. Why do I need to pay customs duty?
It does not matter if a package is a gift. Every shipment is subject to customs procedure. Additional duties need to be paid for certain goods. This is not included in the price in my shop.