For the purposes of the EU data protection law, I, Vanesa Duque Iglesias, I am the data controller of your personal information. If you have questions, you can contact me at info@bitterswt.com

This privacy policy describes how and when I collect, use and share the information when you buy an item for me, you contact me or use my services through Etsy.com or its websites and related services.

This privacy policy does not apply to third-party practices that I do not own or control, including Etsy and any external services that you access through Etsy. You can check Etsy's privacy policy for more information about its privacy practices.

So that I can send you the order, you must provide me with certain information that you have already authorized Etsy to provide me. This information includes your name, email address, postal address, possibly your phone number for the transport company that needs to contact you if there is a problem with your shipment, payment information and the details of the product you have requested. You can also provide me with other personal information (for an artistic personalized order, for example), if you contact me directly.

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WHY I NEED YOUR INFORMATION AND WHAT I USE IT FOR

I rely on certain legal bases to collect, use and share your information, which includes:

• What is necessary to provide my services, such as when I use your information to send your order, to resolve a dispute or to provide assistance to the client.
• When you have provided your consent, which you can revoke at any time, how to register on my mailing list
• If necessary to comply with a legal obligation or court order or in connection with a court action, such as withholding information about your purchases if required by a tax law
• As necessary for the purposes of my legitimate interests, if your rights or interests do not invalidate them, such as 1) provide and improve my services. I use your information to provide the services you have requested in my legitimate interest to improve my services; and 2) Compliance with the policy and terms of use of Etsy sellers I use your information as necessary to fulfill my obligations with respect to the policy and terms of use of Etsy sellers.

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WITH WHOM I SHARE YOUR INFORMATION


• Etsy: I share information with Etsy as necessary to provide my services and comply with the obligations set forth in the policy and terms of use of Etsy sellers.
• Transportation companies to send your purchase: only your name, address and telephone number in case it is necessary for the carrier to contact you if a problem arises with your shipment.
• Compliance with the law: I may collect, use, retain and share your information if in good faith I believe it is reasonably necessary to: (a) respond to a legal proceeding or requests of the government or the tax authorities; (b) enforce my contracts, conditions and policies; (c) prevent, investigate and address fraud and other types of illegal activity, security or technical problems; or (d) protect the rights, property and safety of my clients and others.

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DATA RETENTION

I keep your personal information only for the time strictly necessary to provide you with my services and as described in the privacy policy. However, I may also have to keep this information to comply with my legal, fiscal and regulatory obligations, to resolve conflicts and to enforce my contracts. In general, I keep your data during the following period: 2 years.

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YOUR RIGHTS

If you reside in certain territories, including the EU, you have a series of rights in relation to your personal information. While some of these rights are of general application, others apply only in specific cases. Next, I describe those rights:

• Access: You have the right to access and receive a copy of the personal information I have about you. To do this, contact me by email at info@bitterswt.com
• Change, restrict, delete: You may also have rights to change and delete your personal information, as well as to restrict my use of it. Except in the case of exceptional circumstances (such as my obligation to store data for legal reasons), I will usually delete your personal information if you request it.
• Objections: You can oppose (I) processing part of your information according to my legitimate interests and (II) sending you marketing messages after providing your express consent to receive them. In these cases, I will remove your personal information unless it has compelling and legitimate reasons to continue using that information or if it is necessary for legal reasons.
• Complaints: If you reside in the EU and want to raise concerns about my use of your information (and without prejudice to any other rights that you may have), you have the right to do so with the corresponding local data protection authority.