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Frequently asked questions
Custom and personalized orders
Due to my current volume of work, I am unable to take commissions at this time. However, feel free to purchase a finished original or print for your home!
How are the prints packaged/shipped?
All print orders are placed into a protective cellophane sleeve. They are wrapped with care and shipped inside a rigid stay-flat shipping envelope reinforced by rigid foam or chipboard to ensure the envelope doesn’t bend. All other items are packed with the same care and shipped in the fastest yet most cost effective way.
When will my prints arrive?
Prints usually take a maximum of 2 weeks (usually sooner) from the time of purchase in order to be prepared for shipment, as I am hand printing and packaging each print with love and care. Prints are then shipped via First Class Mail, which according to USPS.com can take approximately 1-3 business days for USA orders.
I take pride in the way I communicate with my customers, therefore I always let you know as soon as your item is in the hands of the Post Office/UPS and on it’s way to you. Thank you in advance for your patience 🙂
Alternative shipping
Alternative shipping: If you are local to the Jackson, MS area, feel free to contact me directly to see if direct pickup is available to avoid shipping costs: brailynne.matheny@gmail.com.
Do the prints have a margin/border?
Yes. The margin will vary depending on the original aspect ratio of the artwork, but there is usually at least a 1/4″ margin of the left and right sides, and at least a 1/2″ margin on the top and bottom edges. Example: An "8x10 print" will have a total print size of 8x10, but the image size will be closer to 7.5x9.
Additional Policies
I understand the frustration of making a purchase when you cannot see or touch the item. I have done my best to accurately describe the piece for sale in the best way possible, however if you question the color or vibrancy of an item, please don’t hesitate to ask.
Brailynne Matheny Fine Art retains the property rights for artworks and prints within this shop. No image may be reproduced or duplicated without permission, and are under copyright protection.
© 2019 Brailynne Matheny Fine Art