Busy Belle Handmade hoodies can be washed on gentle cycle, tumble dry low. You can use a very light iron heat setting on the felt spikes and teeth, but avoid using any high heat as it may distort the shape of the felt.

Busy Belle Handmade felt banners can be hand washed in cold water, lay flat to dry.

I understand we sometimes change our minds about items, so my shop has a 24 hour cancellation policy. After that time period passes, I can refund you 50% of your sale. Since each item is handmade for you, this policy stands.

If you are unhappy with your purchase or you feel that your item was misrepresented in any way, please contact me within five days of receiving your item. In order to receive an exchange, you must contact me before you ship the item.

I do not take returns or exchanges on CUSTOM orders unless there is visible damage to your item.

I strive for 100% customer satisfaction so please contact me first & we can make arrangements so you are happy with your purchase.

Questions & Communication:
Please feel free to contact me via "Conversations" on Etsy. I can usually respond to your query within a few hours.

Feedback:
I appreciate each order and I dedicate time and care in creating each one. If you are pleased with your purchase, I would love to hear your feedback, comments and customer photos.
If for some reason you are unhappy with your order, please contact me right away before leaving negative feedback. I want to make sure all of my customers are happy, so I want to work with you until you are satisfied with your product.