Announcement
Thank you for visiting our shop! Here you will find physical and digital tools! If you have any question or inquiry we are here to help you.
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Reviews
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Sign in with Apple user on Feb 8, 2024
5 out of 5 starsGood quality product . Would definitely buy again
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Olga FitzGerald on Apr 17, 2024
5 out of 5 starsAbsolutely amazing customer care and the product, super patient artist! You get a great product and loads of advise 🤗 couldn't recommend more!
Alexandra responded on Apr 25, 2024
Hello Olga! :) Thank you so much for your review! Happy to be working with you! :)
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Olga FitzGerald on Apr 17, 2024
5 out of 5 starsAbsolutely amazing customer care, and superb product. Very detailed and sturdy cutter with loads of advise! Couldn't recommend more!
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Foteini on Apr 13, 2024
5 out of 5 starsvery satisfied with the result, great communication with the seller
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About claytimetools
Shop policies
Shipping
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Shipping delays & refund
After I drop off your package at the courier or the post office, I am no longer responsible for it. Although it’s rather rare, there might be scanning, processing or delivery delays caused by the postal services, which are beyond my control. Therefore, if a package arrives late, I will not refund it.
Lost & unclaimed packages
I am willing to replace a package if it gets lost and you never receive it, but you will have to cover the new shipping costs. However, if a package is marked “delivered” on the service’s track and trace page and you haven’t received it, it means a delivery note reached you but you didn’t claim the package on time. In this case I will not refund, nor replace it. If such an unclaimed package returns to me, I will contact you and upon your request I will send it back to you, but you’ll have to cover the shipping cost.
Cancellations
If for any reason you want to cancel your order, you must let me know within 24 hours from your purchase. Otherwise I do not accept cancellations.
Returns
If you have received your package and you are not happy with the items, you must let me know as soon as possible. Always keep in mind that all my jewelry is crafted by hand and may slightly vary from the product photos, or have minor imperfections due to its handmade nature. This means that each piece is entirely unique and there might be small variations on the patterns or colors. On that basis I will not accept cancelations if your issue with the items is related to the above, or if they’re handled roughly in your possession. For use instructions, please check out Handling & Care.
If you have received damaged items, i.e. earrings with unglued posts (something that rarely happens), let me know and I will happily replace them for you.
Shipping cost & returns
Any item due to be returned must be in its original condition. I will be covering the shipping costs only in the event that I made a mistake with your order.
Shipping time
Shipping within Greece is handled by Speedex & ACS.
Worldwide shipping is handled by Hellenic Post. Delivery normally takes 5-20 working days within the EU and 14-35 days for the rest of the world.
As soon as I ship your items, I will send you a message with a tracking number, so that you’re able to track your order in every step of the way. You can check the approximate processing time of each item on the item’s page in my shop.
IMPORTANT NOTE: due to COVID-19, unexpected delivery delays may occur, especially in overseas shipping. I AM NOT RESPONSIBLE FOR THESE DELAYS. Thank you!