CUSTOM CHARGES IN EUROPE:
Please note that Etsy now charges VAT on top of your order while checking out so you shouldn't pay a custom charge upon receipt of your parcel. Please get in touch if there's an issue with this so we are able to assist you.

UK SHIPPING POLICY:
We ship all orders via Royal Mail 2nd class unless you purchase an upgrade at check out. If your order is less than 4 spools of cord it will be sent with standard post, for 4+ you will automatically qualify for tracked and signed service.

EUROPE SHIPPING POLICY:
You have probably noticed that our shipping costs are very competitive. This is because we ship via normal post (Standard Air mail international) but there is no way to trace our packages.
If the item doesn't get delivered it will often return to the sender and very rarely the item gets lost. In case you don't get the item you will have to contact me directly to try and solve the situation. Please make sure your shipping address is correct.
In case you want to be 100% sure you will need to pay for a delivery upgrade -available in your cart at check out- and we'll provide a tracking number for you to trace the parcel. We strongly recommend this if you intend to purchase more than 5 spools.

USA & AUSTALIA SHIPPING POLICY:
Due to the steep increase of prices to the US we are now shipping spools with standard post - non tracked - when the order is inferior to 4 bobbins, 5+ bobbins automatically qualify for tracked and insured post.
We can also arrange express delivery (3 days) for an extra charge, please get in touch as rates change frequently.

SHIPPING TIMES vary hugely depending on customs and busy periods, these are some guidelines:

UK 2nd class- 3 to 5 working days
UK 1st class- 1 to 3 working days
EUROPE EU- 1 to 2 weeks
EUROPE NON EU AND MEDITERRANEAN- 2 to 3 weeks
USA- 2 to 4 weeks
AUSTRALIA AND ASIA- 3 to 5 weeks

We offer different upgrades on shipping depending on your destination.
Please check your cart to select any required upgrade.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, GD&CRAFTS LTD, am the data controller of your personal information. If you have any questions or concerns, you may contact me at gdandcrafts [!at] outlook.com.

*If a customer contacts you to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.