This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. Please refer to Etsy's Privacy Policy for more information.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. I will use this information as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support. Information about my customers is very important to my business, I only share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use. I also share your information, such as your postal address, to third party shipping companies (Royal Mail) when I am shipping your order.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

If you have any questions or concerns, please email me at: embroideryhannah@gmail.com