Announcement
Please consider checking out our official website @ hellotwinsies.com!
For more enamel pin, phone grip, and charm designs/stock, please visit our site~
Featured items
Items
All Items
Reviews
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Nicole on Mar 21, 2024
5 out of 5 starsSuper super cute! One of my favorite cookies love her so much!
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Emma on Mar 19, 2024
5 out of 5 starsadorable keychain of eclair cookie !! the holographic effect is beautiful, shipping was fast, and the packaging was very cute :3
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Arisara on Mar 5, 2024
5 out of 5 starsThis is literally the cutest thing ever! the quality is amazing.
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About HelloTwinsies
HelloTwinsies is run by twins trying to chase their dreams and, hopefully, creating smiles along the way.
Shop members
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Melly
Owner, Designer, And Everything In-between
The blue bear (or blue cat). Twitter: @rouyeru Handles the social media aspect of HelloTwinsies' socials.
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Celly
Owner, Designer, And Anything Melly's Not
The pink cat (or red bear). Twitter: @tingaku Handles communication with production partners.
Production partners
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Hat and clothing
Guangzhou, China
Helps bring our designs to life on apparel. We design the apparel (from final artwork rendering to color picking fabrics and threads), they help embroider the design on apparel for us. We then package the finished product ourselves to send to our customers.
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Enamel Pins Manufacturer
Jiangsu, China
Helps turn our designs into enamel pins. We do all the design process ourselves (sketch to vectorizing) and they just use our vector files to make the pins. Colors are hand-picked by us using a physical Pantone color guide book.
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Soft PVC Phone Grip Manufacturer
Jiangsu, China
Helps turn our designs into soft PVC phone grips. We do all the design process ourselves (sketch to vectorizing) and they just use our vector files to make the PVC. Colors are hand-picked by us using a physical Pantone color guide book.
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Acrylic Charms Manufacturer
Zhejiang, China
Helps turn our designs into acrylic charms. We do all the design process (sketch to file setup) and they print the designs for us. If our designs have special accessories, we do the attachments ourselves.
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Washi tape & stickers
Zhejiang, China
Helps turn our designs into washi tape and stickers. We do all the design process (sketch to file setup) and they print the designs for us.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Can I combine orders?
If you happen to place an order with us, but later on place another order before we’ve shipped out your first one, please contact us directly on Etsy if you wish to combine the orders. Otherwise, we will ship both orders out separately.
What method of shipping am I paying for?
Both domestic and international orders are shipped via USPS First Class Mail. We usually ship in bubble mailers, but will occasionally upgrade to boxes if orders contain too many items.
Domestic orders usually take 2-7 days to arrive. International orders vary depending on the country's postal service. Orders typically arrive in 7-21 days, but it may take longer. Once a package leaves our hands, it is no longer in our control and we cannot take responsibility for what ever happens to it in transit.
How do I remove gel adhesive for phone grips?
You can use water to remove the grip and reposition/move onto another case. Be sure that any electronic device is removed from the case before attempting removal. Apply a bit of water to one side of the grip, so the gel can be pliable. You can then carefully rip off the grip from where it is applied. Let the gel adhesive dry a bit, if it is too wet, before reapplying onto a new surface. Please be aware that the gel will lose its strength over repeat removal.
Grading
Listings with different gradings (standard and seconds) are very subjective. We try our best to ensure the best quality, but even standard grade merch may have slight flaws. For the most part, if any small flaws are present, they are only noticeable if observed extremely close and even then, the flaw may still be missed. Seconds grading, on the other hand, are those that contained flaws we deemed too severe to be sold as standard grade. These flaws are usually noticeable even at arms length.
Questions or concerns
If there are any questions or concerns related to an order you’ve placed, please contact us on Etsy. If you made a purchase using an Etsy account, please use the same account to contact us so we know what order to look at. You may also email us at heyotwinsies[at]gmail[dot]com, though if you have an outstanding order, or any issues with a received order, we would prefer you contact us on Etsy.