lesfilfeuilles

leaf threads

Announcement    Welcome to the thread-leaves!
Here you will find soft wool words, poetic decorative objects, and some colorful accessories for young and old.
Everything is "homemade" by favoring the use of recovered materials. Enjoy your visit...

Announcement

Welcome to the thread-leaves!
Here you will find soft wool words, poetic decorative objects, and some colorful accessories for young and old.
Everything is "homemade" by favoring the use of recovered materials. Enjoy your visit...

Etsy automatically translates most text on the site to your preferred language.

See in original language

 

Etsy automatically translates most text on the site to your preferred language.

See in original language

les fil-feuilles

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les fil-feuilles

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About lesfilfeuilles

Sales 714
On Etsy since 2012

Shop policies

Last updated on May 19, 2022
Welcome to the thread-leaves!

Most of my creations are based on knitting - the THREAD side - or paper - the LEAF side.
Everything is done by me by favoring the use of recovered materials.

I invite you to read the general conditions of sale before making your purchase.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Payment

Payment takes place after confirmation and verification of the order. You can pay by credit card via a PayPal account or by a simple PayPal account.

From France, you can also pay by check. The cheque is to be made payable to Virginie Serrand and sent to the following address:
Virginia Serrand
20 Avenue Sergent Maginot
35000 RENNES

Your order will be shipped after receiving payment or cashing the check.

Shipping

Upon receipt of payment, the purchased item will be sent to you within 5 working days.

The delivery method varies according to the size and weight of the object purchased, therefore the shipping costs (packaging + postal costs) as well.

Group your purchases if you buy several items because you will be asked for shipping costs with each order. It is not possible to group several separate commands into one.

The package is shipped at your own risk, but the items are carefully packed to prevent deterioration.

Additional policies and FAQs

For personalized creations (theme, colors...), do not hesitate to contact me.

Privacy

To process your order, you must provide me with certain information (which you have authorized Etsy to provide to me), including your name, email, mailing address, payment details, and the description of the product you are ordering. You can also decide to provide me with certain additional personal information (for a personalized order for example), by contacting me directly.

Why I need your information and how I use it
I rely on a number of legal bases to collect, use and share your information, including:
to provide you with my services, for example when I use your information to process your order, resolve a dispute or provide customer service;
when you have given me your explicit consent, which you can revoke at any time, for example by subscribing to my newsletter;
if necessary, to comply with a legal obligation, a legal judgment or in connection with a legal request such as keeping information about your purchases under tax legislation; and
if necessary, to serve my legitimate interests, in the event that these legitimate interests are not invalidated by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you have requested from me and in my legitimate interest in improving those services; and 2) compliance with Etsy's Seller Policies and Terms of Service. I use your information, as necessary, to comply with my obligations under Etsy's Seller Policy and Terms of Service.

Sharing and disseminating information
Information about my customers is important to my business. I only share your personal information for a very limited number of reasons, as well as in a limited number of circumstances such as:
Etsy. I share your information with Etsy when necessary to provide you with my services and comply with my obligations under Etsy's Seller Policy and Terms of Service.
Service providers. I use certain third parties I trust to perform certain actions or provide certain services for my shop - transport companies for example. I may have to share your personal information with these third parties, but only that which is essential to the performance of these services.
Transfers of activity. If I sell my business or merge it with another, I may have to disclose your information as part of that transaction but only to the extent permitted by law.
Compliance with legislation. I may have to collect, use, retain and share your information if I believe in good faith that doing so is necessary and reasonable to: (a) respond to a legal process or state request; (b) enforce my agreements, terms or regulations; (c) prevent, investigate or manage any fraud or other illegal activity, or any technical or security issues; or (d) protect the rights, property and safety of my customers or others.

Data retention
I retain your information only as long as necessary to provide you with my services and for the purposes set out in my privacy policy. I may also need to retain this information to comply with legislative and legal obligations, resolve disputes, and enforce my commitments. I usually keep them for a period of: 4 years.

Transfers of personal information outside the EU
I may potentially store and process your information through third-party hosting providers located in the United States or other countries. As a result, I may transfer your personal information to a jurisdiction where data protection and government oversight laws are different from those in your country. If I have to transfer your personal information outside the European Union, I rely on the Privacy Shield as the legal basis for this, with Google Cloud being Privacy Shield certified.

Your rights
If you are a resident of certain territories, including the European Union, you have certain rights in relation to your personal information. Some of these rights apply generally, and others only in limited cases. These rights are described below:
Access. You may have the right to access the personal information I hold about you and to receive a copy of it by contacting me. You will find my contact details below.
Edit, restrict, delete. You may also have the right to change your personal information, restrict my use of it, or delete it. Apart from exceptional circumstances (for example, if I had to keep data related to my shop for legal reasons), I will usually delete your personal information upon request.
Oppose. You can object to 1) me processing some of your information as part of my legitimate interests and 2) receiving marketing messages from me after explicitly consenting to receive them. In these specific cases, I will delete your personal information unless I have legitimate reasons to continue using it, or in cases where it is necessary for legal reasons.
Complain. If you reside in the European Union and wish to express a concern about my use of your information (and without prejudice to any other rights you may have), you may do so with your local data protection authorities.

How to contact me
Within the framework of European data protection law, I, the undersigned, Virginie Serrand, am the data controller with respect to your personal information. For any question or concern, you can contact me on my email virginieserrand [!at] hotmail.com. You can also send me a letter to:
Virginie Serrand 37 rue Traverse 29200 BREST
See this Seller Handbook article for a sample privacy policy you can customize for your shop.

Seller details

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