OONAstudio is taking a short break
Reviews
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jfcarre on Feb 3, 2020
5 out of 5 starsI love it! The most compact and stylish way to carry my cards and notes 👍
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Sophi on Feb 9, 2018
5 out of 5 starsThe case is extremely beautiful, special and noteably made with love. When there occurred difficulties with the shipping Oona took great care and made sure I will receive my order as soon as possible. Great product, great service! Love it!
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Giacomo on Feb 9, 2018
5 out of 5 starsLovely product, cool brand, but most of all, great customer service! Would definitely recommend. Thank you!
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trgibb26 on Sep 2, 2015
5 out of 5 starsShipped quickly and is very easy to install. Looks great both with and without my bike and provides some good storage sunglasses etc on the shelf. Very happy!
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londonlifephone on May 14, 2015
5 out of 5 starsThe bicylcle rack is really wonderful, a true handcrafted masterpiece and it was lovely packed and sended. Thanks a lot!
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Shipping
In case of international orders we apply a flat rate of EUR 10 for small items (e.g. cardholders, wallets, iPhone cases) and EUR 15 in case of heavier / larger items (such as the BERLIN bicycle rack). All international deliveries are made using express/priority shipping with the the possibility to track the package.
The products in stock are usually shipped within 1-2 days from receiving the order. However, in case of larger quantities, out of stock items or custom orders it may take longer for your order to be ready for shipping.
In case of international orders, the delivery normally takes up to 10 (but normally around 5) business days starting from the moment the order is handed over to the shipper. A notification will also be sent to you in this respect. In case you have not received your package within 15 business days starting from the date that you received our shipping notification please contact us immediately and we will investigate the potential causes for delay.
For the time being shipping is restricted to the European Union. However, buyers located outside the EU can order the BERLIN bicycle rack through our partners at www.urban-zweirad.de.
IMPORTANT NOTE: Please note that it is in your best interest to provide us with an accurate delivery address as well as to make sure that you can be found at the address provided. We do not accept refunds for orders returned due to incorrect or incomplete addresses or due to the orders not being picked up by the buyer. In case this should happen we will resend the order but at the extra expense of the buyer.
Additional policies and FAQs
Placing an order in our online shop means that you acknowledged and fully agree with all our shop policies.