It is my job to package your items securely and get them safely to the post office. When it ships, you will receive tracking information that enables you to follow your package digitally to its destination. Once it’s in transit, I have no control over it. If the tracking information shows the package as having been delivered, but you believe your package has been stolen, misplaced, or has gone MIA for any reason, you MUST get in touch with your local post office. Unfortunately, there is absolutely nothing I can do on my end. Once I deliver your package to the post office, I have fulfilled my shipping duties and cannot influence how the post office operates--especially during busy shipping seasons.

If your purchase is shipping to a different address as a gift, please make sure that gift recipient knows to expect a package! Share the tracking number so they can keep an eye on it. It’s very difficult to file a claim for lost/stolen packages for gift recipients when the buyer doesn’t live in the same area as the address to which it was mailed. This will make for sad people all around and there’s nothing I can do to help. :(

You are responsible for any additional duties or fees that your individual country charges for the delivery of out-of-country packages. None of these fees or duties are included in the purchase of items from my shop.

I'm happy to personalize most ornaments in my shop with the name and/or year. To purchase this service, please go to this listing: http://www.etsy.com/listing/213695522/ornament-personalization-add-on-name-and

Have an idea for an ornament that I don't currently have in my shop? I'm always up for customizations! When messaging me with a request, please have visual references ready as well as a 'needed by' date so I can quote you appropriately for time and cost. Custom ornaments begin at $15 and can go up to $75 depending on complexity. Send me your wish list and I'm happy to give you an estimate! :)