We ask that you pay for your item at the time of purchase.
If you would like to purchase an item but have to wait for funds to clear contact us. We will be happy to put the item on reserve for 24 hours or arrange a layaway/payment plan.

If you encounter any problems or delays fulfilling a layway payment, please let us know.

Our items are stored securely offsite so we aim to ship within 1-2 business days of recieving the order. All items are beautifully gift boxed and well packaged.

FREE SHIPPING ORDERS OVER £100*
Orders over £100 are sent Royal Mail or Fed Ex carrier. *Some destinations have a charge.

UK :
Royal Mail Special delivery next business day delivery.
OUTSIDE UK :
Royal Mail Estimated delivery times are :
Europe : 6 - 15 business days.
United States : 10 - 21 business days.
Canada, Australia, New Zealand : 14 - 30 business days
Japan : 7 - 14 business days.

Fed Ex estimated delivery times are :
Europe : 2 - 4 business days.
United States : 2 - 5 business days.
Canada, Australia, New Zealand : 4 - 8 business days.
Japan : 3 -6 business days.

Fed Ex priority service is included at no extra charge on selected higher value items shipped overseas. Where Fed Ex isn't included as standard you will see the option to upgrade to Fed Ex shipping at checkout.

PLEASE NOTE : Sadly, I no longer ship to several countries. I no longer ship items of diamond jewellery to France because a French law prohibits courier services like FedEx from using their own-in-house brokers to do the customs clearance as is the norm in other countries.
I also do not ship to Germany because of the complex legal packaging requirements and registration. Also, Ukraine and Russia.

PLEASE BE AWARE : Customs duty and sales tax levied by the destination country are always the responsibilty of and payable by the buyer, this includes all destinations in the EU.
More help and information here : https://www.etsy.com/help/article/5023

PLEASE BE AWARE :
COVID. Due to the Covid pandemic the standard time taken to process, ship and deliver your order may change. Delays may occur that are out of our control.

N.B : Parcels sent to PO Boxes can't be signed for so they are sent at the buyers risk.

If you have any questions at all please feel free to ask, we are here to help :-)

LAYAWAY
We can do Layaway on any item over £200.00. Typically the payments are spread over 3 months but can go up to 6 months for higher priced items (you only pay the ticket price, no interest is added) Let us know which item you are interested in and we will outline a plan for you.

TERMS & CONDITIONS
> We allow a 7 day grace period for late payment.
> If you having difficulties making a payment please let us know and we will try to work something out.
> You can make a payment early or pay in full at any time.
> If a layaway plan is cancelled for any reason or the item is returned after delivery, we refund the monies paid minus a 10% of the item price administration fee
> We list is Sterling/GBP so if you are viewing in a different currency please note that as the exchange rate can fluctuate slightly from day to day, your monthly payments may vary accordingly. We have not increased or decreased your payment amount and it is out of our control. It is usually nominal and can be up or down.
> The item is shipped after the final payment has been made.
> The listings are posted on Etsy and we send you a link by email. The first payment is due within 24 hours.

*Layaway isn't available on a sale item or discounted item.

AND FINALLY!
Please remember most Antique and Vintage items will have some wear commensurate with age.... It's part of their charm!
I try to describe things honestly and will point out any obvious flaws. I provide good clear images which you can 'zoom' and these help form part of the description so please view them carefully and ask any questions if you are unsure.
I check all items carefully but the very nature of antiques and vintage means I have no idea of the future lifespan of the item and very occasionally faults can come to light that were impossible to anticipate so regretfully I cannot offer any guarantees.

This Privacy Policy describes how and when I collect, use and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

SECTION 1 - INFORMATION I COLLECT
When you purchase something from our store, in order to fulfil your order and as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address (which you authorised Etsy to provide to me)

SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at : contact [!at] vintagejewelbox.co.uk
Compliance with the Etsy Seller Policy and Terms of Use?
I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

SECTION 3 - IINFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

ETSY. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
SERVICE PROVIDERS. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
BUSINESS TRANSFERS. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
COMPLIANCE WITH LAWS. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

SECTION 4 : DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes and to enforce my agreements. I generally keep your data for the following time period : 4 years.

SECTION 5 - YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below :

ACCESS. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
CHANGE, RESTRICT, DELETE. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
OBJECT. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
COMPLAIN. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

SECTION 6 - QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact [!at] vintagejewelbox.co.uk