 |
CustomerCare's Articles 41 in all shop . profile |
Customer Care Tip: Creating a Reserved Listing
Dear Sellers, Wondering how to reserve a listing in your shop for an inquiring buyer? It's easy as pie! Here's how: 1) Edit your item listing by going to Your Etsy>Currently For Sale>Edit 2) Click the edit icon (pencil) next to your item's title to change the title. Here you want to boldly state that this listing is …
Community Topics: Resellers on Etsy
Dear Etsians, With the exception of properly tagged commercial supplies and vintage, Etsy does not permit the reselling of items not made by the seller (see the DO's and DON'Ts on Selling). We take this rule very seriously, and we share your frustrations when we see resellers intent on listing here. We know …
Holiday How-To: Offering Services
Sellers: it's never too early to start thinking about the holiday shopping rush! During the holiday season last year, the Etsy Support Team learned a lot about the issues that sellers face when offering services to Etsy buyers. This season, you may want to offer some promotions and additional services to …
13.5 Questions about Showcase
1. What is Showcase?Showcase is Etsy’s internal cooperative advertising program. We don't sell outside advertising to companies, but we do sell ad space to our sellers. By purchasing a spot in a Showcase, Etsy sellers can show off their items and help boost their sales and shop awareness. The Showcase is a …
Tech Update plus Customer Care Tip: Hello Policy!
Dear Sellers, We're all very excited to introduce the newest shop feature: The Shop Policy Page! Currently, most sellers post their shops' policies in either their shop announcement or profile, but we figured these areas can be better utilized for other your bio or promotions and news about your shop; it's …
Customer Care Tip: Building a Better Alchemy Listing
Dear Sellers: Alchemy is a feature on Etsy where members can post requests for custom handmade items, and sellers then bid on the opportunity to make the goods. Alchemy is another way to buy and sell an item through Etsy and, like a regularly listed item, an Alchemy transaction eventually generates a sold …
All About Etsy FAQ Series: Meet the Etsy Content Team
In this installment of the All About Etsy FAQ Series, we'll introduce the precious few in charge of investigating flagged items on Etsy: the Content Team. Have you ever wondered what happens when an item is flagged on Etsy? Where do these reports go? Who reads them? What happens next?! A special task force is in …
Customer Care Tip: Getting Through to Us
Everything is great with a bit of color or pizzaz, but sometimes it can get in the way of important communication. We've noticed recently that some users have animations in their emails to add some excitement to otherwise plain letters. Unfortunately, these adorable little kitties and elephants embed …
Customer Care Tip: Privacy and Custom Orders
Dear Sellers: We love all of the custom items available on Etsy, and we hope that the return of Alchemy will make it easier for buyers to request custom pieces and for sellers to list them. However, there are some things to keep in mind when making and listing custom and personalized items.With such amazing …
