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Customer Care: Improving Etsy Support

Etsy's Support Team is committed to providing the best possible service to the Etsy community. We are delighted to announce that we are launching a brand new Help section and a new set of internal tools for Etsy's Support Team. As we have with other recent features, we are going to roll out use of the new Help …

Talking Product: An Update on 2009 Site Feature Priorities

Hi friends,Welcome to the latest installment of Talking Product. For those of you who are unfamiliar with these posts, they are part of a regular series from my colleagues and me. Our CEO, Maria, started this series last year with her Talking Shop posts. In 2009, we’ve offered more posts by disciplines: Talking …

Tech Update: Upcoming SEO Improvements for Shop Home Pages

UPDATE: We have completed the SEO improvements for shop pages, including the 302 to 301 redirect changes for username.etsy.com URLs. [The following was originally posted on October 30, 2009.] UPDATE: We're happy to announce that all the search engine optimization (SEO) changes described in the post below are …

Not-So-Top-Secret: Policy Sneak Peek

Psst ... Secret Squirrels! You may not know this, but for the past few months, a special task force at Etsy has been locked away in a tiny conference room, buckling down to polish up Etsy's site policies. I've just smuggled some highly classified documents out of the heavily-guarded, steel-doored Lawyer Hole …

All About Etsy FAQ: Welcome to the Community Hub

Today we're excited to unveil your new Community Hub! There's a lot going on in the Etsy community on any given day — at any given moment. This page is designed to gather together the main streams of activity so you can see the latest at a glance. You can participate in any way you want. We hope you'll join us! The …

Tech Update: Site Maintenance 2009 Schedule

UPDATE: Our engineers will be working on the site on Monday, November 16, but the site will not be taken down for this maintenance window. That the site will be accessible during maintenance is actually part of the improvements that have been made. We apologize for the back and forth. We are getting down to …

Tech Update: Filter Search Results by Category

Today we're excited to announce a useful new addition to the Etsy Search experience — you can now filter your search results by category. When searching on Etsy, you often get a lot of results back. We think it's important to provide shoppers ways to narrow down their search results, while highlighting the …

Tech Update: New Checkout Updates

As we mentioned in the previous Checkout Update, we're working to make Checkout a simpler, smoother process for shoppers, and we are rolling changes out gradually to make sure they improve buyer conversion. ("Conversion" is the percentage of shoppers who complete Checkout.) Improving buyer conversion …

Tech Update: Upcoming Changes for Shop and Item Page SEO

UPDATE: We're happy to announce that the search engine optimization (SEO) changes described in the post below are now live on Etsy. It's important to note that the changes won't appear in Google search results immediately. Google checks web pages for updates periodically, so the changes won't appear in …

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