The Storque - Comments for article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

good info her

2008-07-03T13:24:43-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

good info here, thanks!

Very sound an

2008-07-03T16:08:17-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Very sound and sage tips!

Good tips.

2008-07-03T19:21:59-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Good tips. As a customer, I had a parcel that never arrived; however, the delivery confirmation said it did arrive. The seller cited this, case closed. I suppose someone else received my package. Since I saw the USPS receipt, I know the address was correct. Obviously it's the post office who's to blame. But -- I'm still out of the money I spent, since I didn't but postal insurance (because it's almost impossible to collect on -- I know this from experience). So what can I do? Nothing. I want to keep a good relationship with the seller. So I just shut up and cut my losses, but I'll always be annoyed by this transaction.

The tips were

2008-07-03T21:11:15-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

The tips were very informative. Most of these things are kind of common sense, but it never hurts to hear them from the professionals! Thank you!

Good tips

2008-07-04T01:18:46-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Good tips

so helpful!

2008-07-05T18:44:09-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

so helpful! Thanks :)

Czarina1313,

2008-07-05T21:22:58-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Czarina1313, I believe at that point the seller has done all they can do, sadly. I'm not sure how long ago this transaction was, but I think the next step is usually for the buyer to speak with their local post office (with DC number in hand) and try to track down the package. Sometimes it ends up back at the post office (they do have an unfortunate tendency to loose things on occasion) but for some reason or another doesn't make it to your door. I know you said "case closed", but I hated thinking of how crappy I'd feel in your shoes as well. (this was a great article, thanks guys!)

So odd...I do

2008-07-07T10:11:05-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

So odd...I do have an Aunt Kate. She is the sweetest aunt ever...she's also my biggest fan. So odd. Great article, too!

It is amazing

2008-07-08T16:21:40-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

It is amazing how few problems I have had in over one year spent selling on Etsy. But transactions can't always be perfect, and a dissatisfied customer is definitely not worth the wear and tear on my emotions. When problems arise, I believe it is best to make it right for the customer and consider the additional transaction costs a part of doing business. (Makes life a lot simpler, too.)

I'm a new sel

2008-07-12T12:03:45-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

I'm a new seller. And I have been a buyer in that awful situation when an item doesn't arrive (not on etsy). It's really a bummer because no one feels good about it in the end. Thanks for the other great tips! Now, I'm off to get some customers in my shop so I can put this good info to use. : )

I'm also new

2008-07-20T03:40:56-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

I'm also new here, Thank You so much for sharing this interesting article.

great advice!

2008-08-17T16:40:08-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

great advice!

Thanks for th

2008-11-18T06:03:03-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Thanks for the useful tips. I have yet to make my first sale, so I'm hoping that it will be a problem-free transaction.

This is super

2009-05-01T17:39:07-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

This is super helpful. Luckily I have found my Etsy customers to be very nice and friendly, and nothing like the people I had to deal with when I was an interior designer. I actually like these people!!

Very helpful!

2009-08-15T16:15:32-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Very helpful! Thanks.

Good stuff.

2009-08-24T22:57:01-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Good stuff. Thanks for sharing!

Wonderful adv

2009-10-22T15:33:37-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Wonderful advice. Having come from a job where I had to deal with disgruntled people, I can say that patience is key. Also repeating what the problem is not only ensures that you understand it but assures the customer that you do, and also tells them that they're being heard. That goes a long way towards having a successful outcome.

Sometimes ask

2009-10-22T15:39:26-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Sometimes asking the customer what it is they want can be helpful, especially if they want less than you're willing to offer :) It also gives them another chance to "be heard" by you, especially if they haven't liked any offers you've already made. Of course doing this needs to be weighed against the possibility of receiving outlandish requests that you'd have to refuse. But if you do so politely, you'll probably have a better idea of what to offer them instead :)

Thank you for

2009-10-23T22:51:03-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Thank you for guys for all the great tips. Very helpful!

Thanks for th

2009-11-07T07:10:01-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Thanks for the tips!

I have had th

2009-11-18T08:45:18-05:00

From article: Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

I have had the good fortune of shipping hundreds of items in less than one year, all by Post. None have been lost but about 5% have had major delays including weird trips to other countries whne they should have just gone to the next state! I have refunded for items that were needed by a certain occasion, even though the buyer did not purchase insurance or a more expensive postal shipping. I hate delays myself. Eventually all items reached their destination. Returns are unfortunate but I just refund the price of the item, not insurance, provided they are returned in a timely manner, say up to 10 days from receiving it. If later then I take 10% off the cost. I will not accept returns after 30days! Spending time trying to track should be the customers time spent. Upon shipping I give them the delivery confirmation and package size weight etc. It's out of my hands once mailed and if no insurance well, the responsibility is now theirs! -Rachelle Starr