The Storque - Comments on articles by CustomerCare

How about jus

2007-09-06T10:34:20Z

From article: Customer Care: Edit Mode Tip

How about just adding a 'inactivate' button? Also a 'quit' button, so that if I'm editing something and decide not to, it doesn't automatically go into the 'inactive' items list. I've done this and wondered where my item went to! I've seen other sellers question this also. Thanks for listening!

Thanks for ma

2007-09-06T18:56:58Z

From article: 13.5 Questions about Showcase

Thanks for making the storque showcase clear to understand.

Thanks for us

2007-10-04T00:00:22Z

From article: Billing Alert: Transaction Refunds Currently Disabled — UPDATED!

Thanks for using my money beer quilt!

What happens

2007-10-06T14:39:16Z

From article: Your Etsy Bill's Reminder System

What happens when everything is paid and you still get the message about overdue, will you be cut off even though bills are paid to date?

If you're all

2007-10-06T15:22:21Z

From article: Your Etsy Bill's Reminder System

If you're all paid up, you shouldn't be getting the message about being overdue. If you continue to receive the message and you have paid off your balance completely, let us know.

Even I was 3

2007-10-06T21:48:15Z

From article: Your Etsy Bill's Reminder System

Even I was 3 months late. Thanks for the reminder. All paid up!

It would be g

2007-10-08T19:58:27Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

It would be great if sellers can get a quick note through email saying which tag has been removed. That way they learn how to tag properly and not depend on admins to fix it for them.

I second star

2007-10-08T21:54:36Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

I second starrydesigns.

I have notice

2007-10-08T21:59:32Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

I have noticed that the categories have been looking much cleaner already...hurray for Support!

That is so aw

2007-10-09T10:03:43Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

That is so awesome!

cool beans...

2007-10-09T10:06:53Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

cool beans....now, can we work on the tags that we have to choose from when we are tagging our merchandise? I don't think nursing covers or pads go in with soap! ---and yes, I do fill in a lot of my tags by myself as most of them seem to have been deleted from the lists!

Yay!! I agree

2007-10-09T10:07:23Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

Yay!! I agree though that the seller should be notified so they know the mistakes and don't make them again... then it's less work for admin :)

Yes, please

2007-10-09T10:42:19Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

Yes, please send the seller a quick email to let them know their tags have been changed. :-)

I do have a p

2007-10-09T10:44:07Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

I do have a problem with the analogy given for improperly tagged work. A person looking for "stocking stuffers" isn't looking for a pair of stockings; the buyer is searching for something small and giftable that would fit in a Christmas stocking or would otherwise work as a thoughtful but not terribly personal gift. In this case, I feel that the soap would be correctly tagged as a "stocking stuffer."

We don't have

2007-10-09T11:05:29Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

We don't have the ability to send out an email notification yet, but we plan on finding a way to do this. Remember - there are over 60,000 sellers on the site, and 6 Support staff members. If it was a remote possibility at this time, we would definitely do it. Our aim is to train people how to Tag properly, but it will take more development. For now, we have launched what is really the beta version of our new Tagging correction system. It will help us get started. We have also added a red message when you add Tags that lets a seller know that un-fit Tags will be edited by Etsy. Fair warning. Sorry we can't offer more at this time, but I think it will help the Search function as we go into heavy shopping season. *If there is a serious problem in your shop, we will definitely email you. Email notification will be suspended in the only cases of basic editing. We won't just close shops for Tag abuse without any contact.

I'm on a coup

2007-10-09T15:06:04Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

I'm on a couple email lists for etsy sellers and they're pretty universally confused/frustrated by the Storque communication format, and aflurry about this new tagging situation. I get it - I went to the workshop and everything - and I really appreciate all you guys are trying to do. However, your user base is not getting it if these lists I'm on are any evidence. Please reconsider the admin sticky forum; your users don't care that other sites do it too, and Internet user studies have demonstrated that they by themselves resolve nearly all these communication complaints you're still fielding.

I love this b

2007-10-09T22:05:33Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

I love this beta version of tag correction, it's a huge step in the right direction. I do, however, have a question about Street team tags. Are they still going to be allowed?

um.... this m

2007-10-10T02:02:14Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

um.... this may cause an issue given that many street teams use certain tags to help customers search for our items (for instance, "EAST" is used as a tag by the EAST - Earthpath Artisans Street Team)... can you address?

It would be n

2007-10-10T06:06:06Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

It would be nice to be able to see which tags had been removed/edited (cos how will we learn?) - what would REALLY be great though is a monthly email from the Storque giving a round-up of all the news, with links to relevant articles. That way sellers who are muddled by the Storque format / don't have the time or inclination to check it would still get a heads up about important info like billing and tags and things like that. There are lots of changes happening at the moment, it would be nice not to have to worry about missing them! :)

I really thin

2007-10-10T09:23:30Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

I really think it's necessary to be informed if a tag is corrected. And by corrected do you mean that tags won't just be deleted, but will be changed? That might lead to mistagging by etsy admins who don't understand the product as well as the crafts person who made it, and knows the vocabulary of their craft. I want to know that what I put in my shop is what I put there, not what someone else thought was appropriate and changed without notifying me as the shop owner. How can I be responsible for my words, if they might not be my words?

I understand

2007-10-10T12:37:39Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

I understand that during large growth, intermediate changes like this do need to happen. Thanks to you for your attempts at rectifying this huge problem. I think of the hundreds of thousands of listings x 14 tags and my mind stammers. An additional way to help buyers help themselves will be when there is a more powerful search option. Allowing quotations would solve the "stocking stuffer" issue. I look forward to this change, which will not put any more pressure on the Etsy staff to police. Thanks for all of your hard work. :-)

gillie, I thi

2007-10-10T12:49:51Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

gillie, I think that people looking for small items to fill stockings overwhelmingly use search terms that relate to the particular small item they have in mind. The majority of shoppers understand that searching the term "stocking stuffer" would be as useful as searching the term "large gift" or something equally vague.

Good points r

2007-10-10T12:58:29Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

Good points raised here. The Etsy Team (or "Street Team") tags are not going to be affected - the Etsy Team coordinators, Sarawearsskirts and I - will make sure up-to-date lists of Etsy Team tags are in the hands of the Support Team. Tag away, Etsy Teamers!

i agree 100%

2007-10-10T21:51:11Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

i agree 100% with gillie's post above. if people didn't use the tag "stocking stuffer", why not eliminate it. if people looking for "stocking" are pulling "stocking stuffer" tagged items, that seems to be an issue with how "stocking" is defined and not the use of "stocking stuffer" as a separate and legitimate tag. if searching "stocking" alwasy will pull up "stocking stuffer," then NOTHING should be allowed to be tagged "stocking stuffer" (except stockings. and that doesn't seem like a viable option since the xmas buying season will be starting soon. i too think an email to the seller to let them know which tag/item # would be useful to educate so people aren't repeatedly making the same errors. also if the tool is able to automatically remove a tag, it would seem also easy to generate an automated email from that info (tag, user id, listing #), no? *waving to anda and michelle

We have defin

2007-10-11T10:27:43Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

We have definitely considered an automated email, since the volume of Tag corrections is too much for our staff handle by hand. An automated email is not yet a possibility, but it's our goal. We want people to learn how tagging works. Thanks for your patience while we try this out!

Hi! I want

2007-10-11T17:42:30Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

Hi! I want to clarify about the stocking stuffer example. If someone is looking for stocking stuffers, and they search "stocking stuffer" then they will have an array of items tagged stocking stuffer to choose from. A-okay right? Not quite. Not for the buyer who searches for a stocking, and can't find one because they are brought to pages and pages of random items tagged stocking stuffer. This is only one example and it isn't even the biggest tagging issue we face - just easy to explain. There are many more.

So, for those

2007-10-13T08:25:13Z

From article: Customer Care: Mistagging and Correction of Tags Without Notice

So, for those of us who will be selling items suitable as stocking stuffers (which includes soap!) you're basically telling us we can't use that term?? Customers will only find actual stockings when they type in stocking stuffer right?! Because we all know that if you want to find an actual stocking to hang, you would type in stocking stuffer! Argh!

I sure hope y

2007-10-14T20:51:28Z

From article: Your Etsy Bill's Reminder System

I sure hope you go back to automatic deductions. I was not aware I owed anything. I was also not aware of this change. I guess I just missed it. Anyway, I just paid my bill which was 3 months over due and am really embarrised and sorry it happened. Please let me know I am square with billing. Thanks, Bettye (DustandClay)

Great job on

2007-10-15T14:30:11Z

From article: Your Etsy Bill's Reminder System

Great job on explaining this!! :)

I'm sad that

2007-10-15T14:45:02Z

From article: Your Etsy Bill's Reminder System

I'm sad that kittens were not a contributor of this article.

I'm sure it w

2007-10-15T19:47:38Z

From article: Your Etsy Bill's Reminder System

I'm sure it was hard finding "related items" for this. :)

Whats the dif

2007-10-16T19:50:33Z

From article: 13.5 Questions about Showcase

Whats the difference between the storque showcase and the main showcase? Do they have a different emphasis?

This is such

2007-10-24T15:39:07Z

From article: Customer Care Tip: Do You Know Where Your Payment Is?

This is such a great little how-to, I'll be sending newbies this way for sure :) -nancy

Thanks Nancy!

2007-10-24T16:32:31Z

From article: Customer Care Tip: Do You Know Where Your Payment Is?

Thanks Nancy! Yeah, send newbies here if they're a'strugglin.

The only diff

2007-10-29T23:21:22Z

From article: 13.5 Questions about Showcase

The only difference between the main and storque showcases is that they appear on different page on Etsy. From time to time we have a special "Themed" showcase, such as the Halloween showcase that is airing currently.

When will we

2007-11-01T09:29:28Z

From article: Customer Care Update: Billing Reminder!

When will we know exactly what the: "We will have penalties for overdue bills " actually are??

Hi gorjuss. T

2007-11-01T09:43:21Z

From article: Customer Care Update: Billing Reminder!

Hi gorjuss. The penalties were described in this previous Storque article: http://www.etsy.com/storque/section/etsyNews/article/your-etsy-bills-reminder-system/361/

aaah thank yo

2007-11-02T06:55:09Z

From article: Customer Care Update: Billing Reminder!

aaah thank you so much.. *skulks back off to her little etsy corner now*

The category

2007-11-05T17:10:00Z

From article: 13.5 Questions about Showcase

The category showcase does not appear on every page of the category, only page 1?

That's right,

2007-11-05T17:35:43Z

From article: 13.5 Questions about Showcase

That's right, asilomarworks. I'll clarify that above.