Completing payment at the time of purchase is encouraged. If you are having problems checking out please contact me and I will do my best to help you.

You can also read the step-by-step guide to payment here (copy and paste the address into your address bar) http://www.etsy.com/help_guide_checkout.php

The very helpful general buying FAQ's are here
http://www.etsy.com/faq_buying.php#paying_the_seller

Payment must be received within three days of purchase or the order will be cancelled.

Orders ship within 1-3 business days of cleared payment received. Custom orders will take longer, I will discuss timelines at the point of the order.

TRACKING / INSURANCE

Within the UK shipping is via 1st class Royal Mail. Outside the UK shipping is via Airmail, PLEASE BE AWARE THAT AIRMAIL RANGES FROM 1-6 WEEKS FOR DELIVERY.

If you require a TRACKING NUMBER for your package you must purchase upgraded shipping via Airsure, International Signed for, Recorded Delivery, or Special Delivery, depending on where you are located. Contact me for more information and a price quote.

International customers may be required to pay customs duty on some larger packages. Please be aware that any applicable customs taxes & duties are the responsibility of the recipient. I can not legally mark packages as a 'gift' to avoid these duties.

Please be sure to enter your correct shipping address for purchases. In the event that Etsy and Paypal show two different addresses, your package will be shipped to the Etsy address.

If your item has not arrived after 30 days (45 days for US customers due to current issues and delays at US Customs), please contact me for a refund or replacement.

This timeline does not include any other ‘custom’ orders. See individual listings for details.

*Please note that these dates are RECOMMENDATIONS only.
Due to custom delays or weather conditions, a package might take longer than you and me want but I can not be held responsible for those delays as it's out of my control. Please order early to avoid disappointment!

CUSTOM ORDERS

I adore custom orders. They give me the opportunity to try something new and I love a new challenge. The beauty of marketplaces like Etsy is that they make custom orders very easy.
I am also happy to tweak anything available in my shop e.g. you like the earrings, but prefer a stud fitting, or change a cord for a silver chain.

Please note that I do not accept custom orders which ask me to replicate another artists work.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.



Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.



Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.



Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Christine Pearson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at 41 Westfield Road, Leicester, LE3 6HT, England