Via all major credit cards or PayPal upon ordering. I also accept Etsy gift cards.

NON-UK DELIVERY: Please note that I only ship to the following worldwide locations: Europe, US, Canada, New Zealand, Australia, Dubai and Hong Kong. I will refund orders to all other countries where I am unable to verify delivery viability.

💥 POSSIBLE POSTAL DELAYS💥: Please be aware that postal delays may occur. In the most severe cases, this can be up to 3 weeks in the UK and 6 weeks worldwide. Please note that, because of this, I am unable to guarantee arrival by a particular date.

EXPRESS DISPATCH EXPLAINED - Great for if you require your items quickly. Please note that this fee is for dispatching the parcel quickly and that shipping is still the standard service (Royal Mail first class delivery for UK orders and Royal Mail International Standard shipping (around 7 clear working days) for all international orders).

UK DELIVERY: Shipping is FREE for all UK orders! Where free shipping is the case, packages are sent via second class Royal Mail delivery. This service is untracked. Shipping upgrades to first class with an express dispatch option, and tracked shipping, are also available.

NON-UK DELIVERY: Shipping is FREE for all non-UK orders! Overseas are sent via Royal Mail Tracked and Signed Delivery which usually takes around 5-10 working days once your item is dispatched. This is a guide and can take longer during busier periods such as Halloween and Christmas (in rare cases up to 6 weeks). A shipping upgrade of Express Dispatch and Tracked is available. This service allows me to prioritise your order to dispatch your item in 1-3 working days as opposed to the standard lead time. Please note that this is an Express DISPATCH service, not express shipping; there is no faster international shipping service than the Royal Mail International Service currently used.

Please note that, as the postal service is out of my control, I am unable to guarantee delivery by an exact date. The estimated delivery date provided by Etsy is only an estimate and not a guaranteed arrival date.

Please contact me if you have any specific questions or requests relating to my products and I will get straight back to you.

Information I Collect: To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
And as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure: Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention: I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights: If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me: For purposes of EU data protection law, I, Sian Headley, am the data controller of your personal information. If you have any questions or concerns, you may contact me at robinsbobbins [!at] yahoo.co.uk.