Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
Privacy policy
1. Who we are
When we refer to “we”, “us” and “our” in this notice it means ‘Vicki Poem’.
When we say, “individuals” in this notice, we mean anyone whose personal information we may collect, including:
• Anyone requesting a quotation for a product to be drawn up and whose details are provided during the quotation process
• Any customer who requires their product to be delivered to them
• Any customer who provides their contact information and agrees to further contact from us
2. How we use personal information
We use personal information in the following ways:
• to provide quotes and arrange delivery of products.
There is no obligation to provide us with personal information, but we cannot provide our products and services without it.
Anyone whose personal information we hold has the right to object to us using it. They can do this at any time by telling us and we will consider the request and either stop using their personal information or explain why we are not able to. Further details can be found below.
3. The personal information we collect
We collect the following types of personal information so we can complete the activities in section 2, “How we use personal information”:
• basic personal details such as name and address
• family, lifestyle and social circumstances, such as marital status
• photographs where the customer has requested these being added to a product or provided consent for them to be used in marketing activities.
• business activities such as goods and services offered.
4. Where we collect personal information
Direct from individuals, their representatives or information they have made public, for example, on social media.
From other persons or organisations, for example:
• Etsy where a customer has placed an order
• Instagram where an order or quotation has taken place
5. Sharing personal information
We may share personal information with:
• Royal Mail or other delivery company where product is to be delivered
6. How long we keep personal information
We keep information only for as long as we need it to administer the sale or as required by law or contract.
7. Know your rights
Any individual whose personal information we hold has the right to:
• object to us processing it. We will either agree to stop processing or explain why we are unable to (the right to object)
• ask for a copy of their personal information we hold, subject to certain exemptions (a data subject access request)
• ask us to update or correct their personal information to ensure its accuracy (the right of rectification)
• ask us to delete their personal information from our records if it is no longer needed for the original purpose (the right to be forgotten)
• ask us to restrict the processing of their personal information in certain circumstances (the right of restriction)
• ask for a copy of their personal information, so it can be used for their own purposes (the right to data portability)
• complain if they feel their personal information has been mishandled. We encourage individuals to come to us in the first instance but they are entitled to complain directly to the Information Commissioner’s Office (ICO) www.ico.org.uk
• ask us, at any time, to stop processing their personal information, if the processing is based only on individual consent (the right to withdraw consent).
If you wish to exercise any of these rights please contact us at:
Email: vickipoem@gmail.com
8. Changes to our Fair Processing Notice
Occasionally it may be necessary to make changes to this fair processing notice. When that happens we will provide an updated version at the earliest opportunity.
Privacy Settings
Etsy uses cookies and similar technologies to give you a better experience, enabling things like:
basic site functions
ensuring secure, safe transactions
secure account login
remembering account, browser, and regional preferences
Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions.
Always on
Personalised Advertising
To enable personalised advertising (like interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. Those partners may have their own information they’ve collected about you. Turning off the personalised advertising setting won’t stop you from seeing Etsy ads, but it may make the ads you see less relevant or more repetitive.
Personalised advertising may be considered a “sale” or “sharing” of information under California and other state privacy laws, and you may have a right to opt out. Turning off personalised advertising allows you to exercise your right to opt out. Learn more in our Privacy Policy, Help Centre, and Cookies & Similar Technologies Policy.