Due to the COVID-19 Pandemic, until further notice, we will not be accepting returns of purchases. This is to ensure the safety of our shop and home. Please be mindful of the current world circumstances and the risks that this pandemic poses to all. We appreciate your patience and cooperation in this matter and expect this policy to be temporary. Thank you!

Any order that is designed personally for you is considered a custom order. Any custom order will require a deposit of 50% upon the agreement for the design you specify. This deposit is non-refundable. I do not accept returns on any custom order. No exceptions.

All of my items are insured through the shipping company for the price that you pay for the item. If you receive a damaged item, please file a claim with the shipping provider for your loss. We do not accept returns due to problems with shipping. Please see Etsy's policies on this matter for further clarification.

To get the most from your purchase, please be kind to your jewelry! Please be aware that the pieces I sell are not designed to be worn during strenuous physical activities, such as sports, swimming, running/jogging, etc. Please do not wear pieces while bathing as the chemicals in your self-care product made degrade or damage the pieces. Care instruction cards are provided with certain pieces to ensure your purchase has a long and beautiful life!

Please be aware that all of my jewelry pieces are original works and are one-of-a-kind. Many hours of work go into each piece, in addition to material costs. Please be sure to ask as many questions as you can before purchase if you are unsure you will enjoy something I make. So expectations are met, please ask for additional photos of an item prior to purchase. I am always willing to provide photos of my work for customers to ensure that they will be satisfied. However, due to the nature of my work being original pieces, I cannot accept returns unless a restocking fee is paid. This fee, unless otherwise stated on an item's sale page, will be 15% restocking fee based on the sale price.

Please be sure to ask as many questions as you can before purchase if you are unsure you will enjoy something we vend. So expectations are met, please ask for additional photos of an item prior to purchase. I am always willing to provide photos of my work for customers to ensure that they will be satisfied. Once an item is shipped to and received by you, it may be exposed to several factors that will change the value of the item. Therefore a restocking fee will be applied to all returns of rocks/minerals/crystals. This fee, unless otherwise stated on an item's sale page, will be 15% restocking fee based on the sale price.

Unfortunately, we cannot ensure that your item will arrive to you safely once it is in the care of the shipping provider. We do however require all of our shipments to be insured for the value of your purchase, as well as tracked using the shipping provider's tracking methods. Because we have no control over the shipment once it leaves our shop, we cannot be held liable for any items lost in the shipping process. The customer must file a claim with the shipping company used for any items lost or damaged during shipping. If you require help with this process, please contact the shipping company that was used to deliver your order. We cannot provide help with insurance claims or items lost in shipment.