Announcement
Thanks for checking out our small family shop!
As all items are made to order by our family, we do need time to get your orders built so they can be fulfilled - timeframes can be found on each individual listing and in your order confirmation. Items may ship sooner than these dates as we ship out packages as soon as they are ready to go. Please keep this in mind and update us prior to shipping if you need a package held at our shop until a certain date. Once the item has shipped we cannot make any adjustments.
For product and styling inspiration check out valleylivingdesign.com !
NOTES ABOUT SHIPPING:
- We are unable to ship to PO Box / APO addresses as our shipping provider is UPS and occasionally FedEx
- If you’re located in the NWT or Yukon please message us for shipping quotes as we are typically unable to ship to these locations due to the size of our shelving.
- Orders placed outside Canada and the continental/ Contiguous United States will be required to pay an additional $10 Canadian per shelf for shipping. If your order is placed and you have not noted our shipping policy we can issue you a full refund at your request within 24hrs of placing the order.
- Request for signature and/or access point pickup requests may be subject to additional fees as charged by UPS and FedEx. Should you be concerned about package theft in your area and would prefer to avoid the additional charges, please have your package sent to a friend / family member
- Please ensure that your shipping address information is accurate. We have so many orders that it is difficult for us to adjust shipping information once the information is received. If the address provided is incorrect and the item is shipped, the buyer is responsible for any additional shipping costs that arrise.
- If you would prefer to pickup your order in Cowichan Bay, BC rather than having the item shipped please use code LOCALPICKUP at checkout.
Featured items
Items
All Items
Reviews
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Laurie on 02 Jan, 2024
5 out of 5 starsThe mountain shelf is beautiful and exactly what we were looking for. We display our rock treasures on it!
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Kapha on 29 Dec, 2023
4 out of 5 starsThis is a wonderfully crafted piece. I enjoy the shape, color and moon details. I can’t wait to display my crystals and other doodads. They also took great care in packaging. It is as pictured and described. I love this item and will more than likely buy more as gifts for friends and family. Thank you so much!
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Spencer on 29 Dec, 2023
5 out of 5 starsI just want to say how amazing it was dealing with the owner. She was amazing. The first one I got was cracked at the base and she rectified the situation right away and sent me a brand new one. I ordered it as a Christmas gift a few weeks before Christmas and she assured I would get it before I left for the holidays which I did a week before Christmas. I just want to say thanks and the product is exactly as advertised! Beautiful!
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Tracey on 18 Dec, 2023
5 out of 5 starsI received my shelf super quick and amazing quality!! It is beautiful!!! I absolutely love it and will definitely be ordering again !!
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Amanda Chapman on 13 Dec, 2023
5 out of 5 starsArrived a week earlier than estimated. Wrapped meticulously in bubble wrap and surrounded by foam peanuts to keep product safe. Absolutely beautiful!!!
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About ValleyLivingDesign
Rustic home decor made by my family for yours!
Shop members
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Caprice Schweda
Owner
The one behind our CS and social media accounts! Don’t worry, I’m also working on all your shelves whether it’s cutting, assembly, staining, glossing or packing... Oh yah, and those hand written notes inside all of your packages are from me too 💕
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Perry Warman
Sand-man
The guy (my dad) behind the scenes who does all the finishing sanding on your products.
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Mark Schweda
Financial Guru And Shipper
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Local Pickup?
If you would prefer to pick up your order in Harrison Hot Springs, BC rather than having it shipped please use code LOCALPICKUP
Once your order is built we will send you a message to arrange a pickup day / time that works within your schedule.
Care instructions
All shelves come with a hanging hook preinstalled so all you will need to do to hang up your gorgeous item is put a nail or screw into the desired wall! It's just that easy!
Please note, we do not supply nails or screws for hanging within your package.
Due to the made to order aspect of our items, shelves can smell like a bit like stain when initially unpackaged.
Customers are responsible for hanging their shelves in a safe manner and not overloading them with heavy objects that their wall and shelf cannot safely support.
Custom and personalised orders
See something you like but want to make an adjustment? Send us a message and we will try to build you exactly what you want :)
Please be advised we are only taking small customizations at the moment (such as stain color, art detail etc.)
Shipping to the United States?
Effective immediately we no longer can ship to PO BOX or APO addresses. FedEx and UPS do not provide service to these addresses therefore an alternative mailing address will need to be provided
Any orders being send to Alaska and Hawaii may be charged an additional $10 Canadian for postage.
I need a gift by a certain date, will it arrive in time?
Be sure to send us a DM with the date you need the shelf before! It's better we know all the information ahead of time :)
Stains and grains?
Sometimes our shelves will come out a slightly different color than that is featured in the photos. This is just due to the way particular pieces of wood absorb the stain and the grains of the wood. Unfortunately we can't guarantee that all shelves will turn out exactly as the photo is shown.
We try to use the mostly rustic wood with the most character as we can. Some shelves will have knots, wood holes etc. We feel this gives each shelf a uniqueness that no other shelf will have:)
All shelves will come with a nice gloss varathane finish, but please note, we do not gloss finish the bottoms of our shelves to allow for a thicker gloss on the base. If you would like the bottom finished with a light gloss coat please leave me a note
Shipping more than one item!
Majority of orders of two or more pieces will be shipped in their own package. This is due to shipping carriers adding additional costs for oversized items, and we also don't want the risk of heavy shelves putting weighted pressure on one another. Also most items will be shipped much quicker through our shipping carriers if the boxes are smaller.
Note: Etsy will only allow one tracking number to be submitted for Canada Post orders - but rest assured all your shelves have been shipped once we mark it as shipped!
Lost or stolen package
As all items are tracked via our mail carriers, we cannot be held responsible for lost or stolen packages. If you're afraid of pesky "porch pirates" please leave us a note at checkout for a signature grab for your parcel.
Broken item
All packages sent from our workshop come insured and tracked. If your item happens to be damaged during transit we will need photos of the shelf and box it arrived in within 24hrs of receiving the package.
These images can be sent to valleylivingdesign@gmail.com.
Once we get approval for the claim we will be able to start working on a replacement shelf for you. As long as the pictures are sent to us in a timely manner this will typically take about 2 weeks
Unfortunately if for whatever reason you are unable to provide these photos and the claim is denied, we will be unable to send our a replacement shelf as it’s up the the buyer to provide us with these photos.