ElMarquesLARP

Shipping charges cover only the cost of shipping the item.

We apologize, but we are not responsible for any duties, taxes, or brokerage fees that may be charged. These costs are the buyer's responsibility due to each country's customs policy.

Please note that delivery times may vary due to various factors affecting the shipping service.

All packages returned to us as undeliverable are subject to an additional shipping charge for reshipping the item. It is the buyer's responsibility to ensure that the address provided with their payment is correct and up-to-date.
We recommend that you ensure the address provided is correct and that all information is entered.
We are not responsible for packages sent to an incorrect or incomplete address.

If the customer wishes to return an item (only for sales within the European Union), the return shipping costs will be at the customer's expense.

We do not offer exchanges or refunds for custom orders.

If you are not satisfied with your order or have any problems, please do not hesitate to contact us.
We will try to help you find a good solution and offer you the best customer service possible. Remember, we are a group of artisans who make a living from our work. A friendly request makes almost anything possible.

We remind our customers that the MEASUREMENTS, SIZES and FEATURES of each item are in the description. It is the buyer's responsibility to review and ensure that the product fits their measurements and needs before making the purchase.

If you have any questions, ask before buying. We can help you choose the correct size or adjust the item to your needs.

All of our products are handmade and made to order.

There may be slight color differences due to handcrafting.

If you're looking for a specific color, please contact us so we can let you know if it's possible and create the piece as close to your idea as possible.