All UK items are sent via Second Class Royal Mail. You can upgrade to First Class or Signed for an extra fee. All International items (except EU) are sent untracked unless the upgrade is chosen at checkout.

If a problem occurs, then please contact me as soon as possible.

If your item hasn't arrived within 30 days of the last estimated delivery date, please get in touch so I can investigate.

If an item miss-ships because of an information error on the customers part and if the item is returned to sender the customer must pay the shipping costs to have the order sent out again and provide proper shipping information.

Please be aware that if it is an item that has been personalised or made to order I will be unable to offer you an exchange/return/refund unless the item is faulty and require photographic evidence.

Personalised/made to order items are as follows:
Dice trays
Dice bags
Dice tray bags
Masks
Skirts, skirts and hats
Notebooks - apart from our none customisable range
Mugs
Phone & laptop cases
Scrunchies
Tote bags


The above is doesn't include any 'ready to ship' items that fall into those categories however those items are usually discounted and therefore all sales are final. If you're unsure please drop me a message

Most of our item fall under custom/personalised categories and are not eligible for returns and refunds.

If your item arrives damaged, let me know straight away and send photographs so we can work on a solution.

Postal costs are non-refundable if you change your mind and return it to our store, you will be issued a refund for the item price only.

If you are returning an order make sure you contact us first, we do not issue refunds for items if we haven't been notified before it was sent back. Please ensure that this is marked as return, if this is not done and we occur custom charges to receive it back this amount will be deducted from your total refund.

No refunds will be given unless the items are returned in resell-able condition.

In order to reduce the amount of waste we create, we try to reuse as many packaging materials as possible, especially when it comes to big orders. Our orders are still all handmade and if you'd like blank packaging, please let us know!

No. We do not offer returns or exchanges on our face coverings due to the nature of them. Please ensure you read our listing fully before ordering.