Please note our turnaround time is 1-2 weeks, plus ship time. Turnaround times may vary throughout the year (especially around Holidays). If you are needing an order sooner than the normal turnaround time, please message prior to checking out. Rush fees may apply to any order shipping before the normal turnaround time.

Do you have something specific in mind, but can't seem to find it? We would love to work with you to create a unique custom designs. The possibilities are endless for your personal use as well as business, second home or boat, teams, schools, clubs, outings. Convo us, we would love to start creating!

No refunds or exchanges due to the customization of the embroidery.

If we have made an error in your item, please contact us and we will work with you to solve the problem. Of course the most important thing to us is that our customers LOVE our products. If you are not completely satisfied with our creation, let us know. We will do our best to work with you to resolve the issue. Due to the custom nature of our orders, store credits net of shipping costs are considered on a case-by-case basis.

Cancellation Policy: Supplies for your custom items are bought promptly after your purchase. Therefore, cancellations and refunds can only be offered for up to 24 hours following the purchase of the item.

We recommend our garments are hand washed and are laid flat to dry. If needed, please press inside out with a cool iron.

Please make sure to include all needed information for embroidery in the Notes to Seller box upon checkout. The needed information is listed in the description of each item. We will make several attempts to contact you for missing information through Etsy and e-mail. If there is no response within 3 days, we reserve the right to cancel order or to choose things such as thread color and font ourselves.

Items are made as close as possible to sample photos shown within our shop (unless otherwise requested by customer).

We are the proud owners of a professional 10 needle Babylock Enterprise. It is an incredible machine. We are excited to bring you a high quality collection of monogrammed items that will truly boast your unique monogram design. And as the icing on the cake, we use the best thread on the market. It really does make a difference!