I can make custom items outside of my regular inventory! Simply hit the "request custom order" button and contact me about what you would like. We can arrange a pattern, color scheme, and pricing from there. Custom items are not eligible for return or exchange.

Since I create custom items, I do not keep anything in stock. As a result, it can take up to two full weeks (14 days) for me to send something out. If I am swamped with orders, this turnaround time may be extended. I will always do my best to keep customers updated as to the status of their order. Sometimes, I have to order the right color of yarn from the internet, as physical stores are limited in their variety. This tends to create an additional delay in orders, and is something that I will communicate with customers who may have to wait longer for their products to arrive.

Bulk orders (see next question) will almost always take longer than two weeks. If you wish to place a bulk order, please allow up to four weeks for shipping.

I may occasionally offer sales on certain items. If you are interested in ordering in bulk - 10 or more of the same item - contact me before placing your order and we can discuss bulk rates. Note: this does not apply to set items such as coasters unless you are ordering 10 sets (a set consists of 4 units). Ordering 3 sets of coasters for a total of 12 will not count as a bulk order. The same goes for pair items such as baby booties: bulk rates are available when ordering 10 pairs of booties, not 5 pairs.

That's hard to say, because everybody is so different. I live in a smoke-free home with a cat. The cat does not have access to my yarn storage, but I usually crochet in his presence. No order will be covered in cat fur, but they are exposed to the fur and dander in the air. Some people might also be allergic to cotton, acrylic fibers, animal fibers (such as wool or alpaca), or any of the other fibers commonly used in yarn. If you have any kind of fiber allergy, PLEASE be sure to contact me before ordering. I will do my best to find a yarn fiber to suit your needs.

All products from Charm and Strange Crochet are machine washable, recommended in a garment bag and on the gentle cycle. (Tied up inside a pillowcase works in place of a garment bag!) The cotton and acrylic yarns that I use are also technically dryer-safe, as in the dryer won't destroy them, but the heat may shrink them a little bit, so air drying is always recommended. If you do use the dryer, please use your lowest heat setting (or no heat if you have that option). If I ever offer an item made with hand-wash only materials, I will specify that in the product description and/or in a note with your package.

Unfortunately, due to the custom nature of my products, I cannot accept returns. However, at Charm and Strange Crochet I make customer satisfaction my top priority. If, for some reason, you are completely dissatisfied with your order, please contact me and we can work something out.