53Stitches

-- Information I Collect --

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a customisation on an order, for example), if you contact me directly.

-- Why I Need Your Information and How I Use It --

I use your information to fulfill your order, to settle disputes, to provide customer support or to fulfill legal obligations, such as tax requirements.

-- Information Sharing and Disclosure --

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Australia Post. I use Australia Post for all of my shipping, and as a result need to provide them your delivery address to fulfill your order. Your email address is also provided to them for tracking notifications, and as a requirement to fulfill international orders.

I do not provide your email or information for any marketing purposes, such as mailing lists.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

-- Your Rights --

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

-- How to Contact Me --

For purposes of EU data protection law, I, Clare Heesh, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello+data@53stitches.com

If you wish to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance.