ArtoveraCo

Artovera by ArtoveraCo — Shop Policies

About Artovera

At Artovera, every piece is handcrafted with care, patience, and creativity. We work with natural wood and eco-friendly finishes to create timeless handmade décor that carries warmth and meaning.
Each item is shaped by hand, so slight variations in color, grain, and texture are part of its unique charm — no two pieces are ever identical.

Privacy Policy

At Artovera, we value your trust and are committed to protecting your privacy.
This policy explains how we collect, use, and share information when you purchase from our shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.

1. Information We Collect

To fulfill your order, you must provide us with certain information (which you authorize Etsy to provide to us), such as:

Your name
Email address
Postal address
Payment information
Details of the product you’re ordering
You may also choose to provide additional personal information (for example, for a custom order) if you contact us directly.

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:
To provide our services (fulfilling orders, resolving disputes, providing customer support).
When you have provided your affirmative consent (such as signing up for a mailing list).
If necessary to comply with a legal obligation or court order.
For our legitimate interests (such as improving our services and shop performance).

3. Phone Number for International Shipping

For international orders, we may require your phone number (with country code) to complete the shipping and customs process.
This number is shared only with trusted shipping carriers for:

Delivery updates
Customs clearance requirements
Resolving any delivery issues

Your phone number will never be used for marketing purposes, and it is handled in accordance with Etsy’s privacy and data protection policies.
Providing this information ensures smoother and faster international delivery of your handcrafted order.

4. Information Sharing and Disclosure

We share your personal information only for limited reasons and circumstances, such as:
Etsy: As necessary to comply with Etsy’s Seller Policy and Terms of Use.
Service Providers: Trusted third parties (e.g., delivery companies) who assist in fulfilling and delivering your orders.
Compliance with Laws: We may collect, use, retain, and share information if required by law.

5. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy.
Generally, we keep your data for up to 5 years to comply with legal and tax obligations.

6. Your Rights

If you reside in certain territories, including the EU, you have rights regarding your personal information, such as:

The right to access and receive a copy of your personal data.
The right to request changes, restrict processing, or delete your personal data.
The right to raise a concern with your local data protection authority.

7. SAFETY INFORMATION
Some Artovera crochet toys use plastic safety eyes, which are securely attached but may still pose a choking hazard for young children. For this reason, items with safety eyes are not recommended for children under 3 years of age, and adult supervision is advised.

Other Artovera toys are made with fully embroidered eyes and details, making them suitable for all ages. Please check each product description to know which type of eyes is used.

Handmade items should always be handled with care. If gifting to a child, please ensure the toy is appropriate for their age.

If you have any questions about safety features on a specific item, feel free to contact me.

Shipping Policy

Processing Time: Orders are typically processed within 3–5 business days. (Custom or made-to-order items may take longer and will be noted in the listing.)

Estimated Delivery Times:
United States: 5–10 business days
International: 10–20 business days
(Delivery times are estimates and may vary due to customs delays.)

Customs & Import Taxes: Buyers are responsible for any customs duties and import taxes.
Artovera is not responsible for delays caused by customs.

Returns & Exchanges

We gladly accept returns and exchanges.
Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery
Conditions of Return:
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Items That Can’t Be Returned or Exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

Custom or personalized orders
Digital downloads
Items on sale

Cancellations

We don’t accept cancellations once an order has been shipped.
If you need to cancel, please contact us within 12 hours of purchase.

Additional Policies & FAQs

Each item is handcrafted, so slight variations may occur — this makes every piece unique.
Wooden items may have natural textures, grains, or imperfections, which are part of their charm.
For wholesale or bulk inquiries, please contact us directly.
For international orders, please provide a phone number to help ensure smooth shipping and customs clearance.

Pricing Updates

All our products are handmade in small batches. As the cost of materials, wood, and international shipping fluctuates, we may occasionally adjust our prices to reflect these changes.
We always ensure our pricing remains fair, transparent, and true to the quality and craftsmanship behind each Artovera creation.

Handmade Variations

Each Artovera product is individually crafted — from carving to painting and finishing. This means there may be small differences in wood tone or engraving depth. These variations are not defects but beautiful signs of authenticity in handmade work.

Shipping & Packaging

All items are securely packed using eco-friendly materials whenever possible.
International orders include careful double packaging to ensure your handcrafted piece arrives safely.
Processing times vary depending on customization (usually 3–5 business days).

Complimentary Mini Figurine

Every Artovera order includes a small hand-carved wooden figurine as a complimentary thank-you gift. Each mini piece is made from reclaimed wood offcuts, celebrating sustainable artistry and our gratitude for your support.

Custom Orders & Engraving

We love creating personalized designs!
You can request engraving of names, dates, or logos on select products. Please share your text or design details during checkout, and we’ll confirm your custom layout before engraving.

Our Promise

We take pride in every piece that leaves our studio. If you ever have a concern with your order, please reach out — we’ll do everything we can to make it right. Your satisfaction and trust mean the world to us.