AyanaFloralDesign

Privacy Policy
These privacy policies are intended to inform our customers about the use of their personal data that we collect in connection with our transactions via the ETSY platform.
The General Data Protection Regulation (GDPR), which comes into force on May 25, 2018, allows individuals residing in the European Union to have more transparency, rights and control over the use of their information and defines certain obligations for companies that process this personal information.
In accordance with these regulations, the privacy rules below describe how Fleurs d'Un Nouveau Monde collects, uses and optionally shares information collected during an ordering process via Etsy.com or related sites or services.
These rules do not apply to the practices of third parties not owned or controlled by Fleurs d'Un Nouveau Monde, including Etsy or any third party service that our buyers can access via Etsy. The Etsy Privacy Policy is available directly on the Etsy.com website for the "Regulations" section.

1. Personal information collected:
To process orders, we need some information. in particular the surname, first name, email address, postal address, some information relating to the payment, as well as the description of the ordered product. These information, provided by the buyer when he places his order, are sent to us by Etsy, which the buyer has authorized to communicate us. In accordance with the principle of minimization we collect only the information necessary for the smooth running of our services. Being here clarified that we never know the bank details of our customers.
The buyer can also send us directly some additional personal information, especially during a personalized order or for special delivery terms (date of marriage, complementary address ...).
Buyer can also give us his explicit consent to receive our mailing (marketing messages, newsletters ...)

2. Legal bases for collecting, using and sharing personal information:
We need these information to process orders made on the Etsy website, settle a commercial dispute or provide service to our customers.
Likewise, these information may be used to comply with our obligations as set out in Etsy's Seller Policy and Terms of Service.
Some information are essential for us to meet our legal and tax obligations such as invoicing or bookkeeping for example.
These personal information may also be used in the context of our legitimate interests, such as compiling statistics or improving our services. In the event that these legitimate interests are not invalidated by the personal rights or interests of our customers.

Use of this data for marketing purposes can only be done on the basis of explicit consent, revocable at any time according to the terms defined below.

3. Third parties with whom we share this personal information
Information concerning our customers are important or even necessary for our activity. We only share these personal information for a very limited number of reasons, as well as in a limited number of circumstances such as:
• Etsy. We will share this information with Etsy if necessary to provide our services and comply with our obligations under Etsy's Seller Policy and Terms of Service.
• Service providers. We use certain third parties that we trust to perform certain actions or provide certain services for our store - such as transportation or billing services. We may have to share these personal information with these third parties, but only if they are essential to the performance of these services.
• Activity transfers. In case of transfer or merger of our company we may have to communicate these personal information in connection with this transaction but only to the extent permitted by law.
• Respect for legislation. We may collect, use, store and share these information if we believe in good faith that it is necessary and reasonable to:
o respond to a legal process or request of the state;
o enforce our agreements, conditions or regulations;
o prevent, investigate or handle any fraud or other illegal activity, or any technical or security problem;
o protect the rights, property and safety of our customers or others.

4. Shelf life of these data
We retain these information only for time necessary to fulfill the purposes set out above in our confidentiality rules as well as to enable us to meet our legal and tax obligations. We usually keep them for a period of 5 years.

5. Transfers of personal information outside the EU
We potentially reserve the right to store and process your information via third-party hosts located in United States or other countries. We may therefore be able to transfer these personal information to a jurisdiction where data protection and government oversight laws are different from those of our country. In this case, we will rely on the Privacy Shield (Privacy Shield certification) as the legal basis.

6. Customers rights regarding the use of their personal information
Residents of a few territories, and in particular the European Union, have rights relating to their personal information. Some of these rights apply in general, and others only in limited cases. Rights are described below:
• Right to access personal information we hold about them and to receive a copy by contacting us (see our contact information below).
• Right to modify these information, to restrict its use or to delete it. We will delete personal information upon request of the person concerned to the extent that it does not affect the successful completion of our services or compliance with our legal obligations.
• Right to oppose the processing of somes information in the context of the legitimate interests of Fleurs d'un nouveau monde.
• Right to withdraw consents granted in the processing of such information at any time. Customers can at any time decide to interrupt reception of marketing messages after having explicitly agreed to receive them. In this case, customers will simply have to follow the link provided for this purpose in the messages to remove their explicit consent and e-mail address from our mailing lists.
• Right to complain. Residents of the European Union may express some concern to the local data protection authorities about the use of their information (without prejudice to other rights they may otherwise enjoy).

7. Procedures and contact details.
As part of the European Data Protection Act, our customers can send us a mail for any modification, deletion or access to their personal informations at the following postal address:
Fleurs d'un Nouveau Monde - 7, rue de la Bérarde - 13 220 Châteauneuf les Martigues

For any question or concern about use of their personal data, our customers can contact us by email at the following address:
contact@ayanafloraldesign.com

Customers wishing exercise their right to access, rectify or delete personal information held by Etsy, must write their request directly to Etsy by mail or contact Etsy at Etsy.com/help.

These rules of confidentiality in accordance with the RGPD are written in a concern for the privacy of our customers. They apply from 18/05/25 and are likely to evolve in the interest of our customers.