We understand that protecting your personal information is important. This Privacy Policy sets out
our commitment to protecting the privacy of personal information provided to us, or otherwise
collected by us when providing our goods and website (together, the Services) to you. In this Privacy
Policy we, us or our means BOIS the Label ABN 93 959 149 361.
The information we collect
Personal information: is information or an opinion, whether true or not and whether recorded in a
material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
● your name;
● your contact details, including email address, mailing address, street address and/or
telephone number;
● your credit card or payment details (through our third party payment processor);
● information you provide to us through customer surveys;
● details of products and services we have provided to you and/or that you have enquired
about, and our response to you;
● your browser session and geo-location data, device and network information, statistics
on page views and sessions, acquisition sources, search queries and/or browsing
behaviour;
● information about your access and use of our Services, including through the use of
Internet cookies, your communications with our online Services, the type of browser you
are using, the type of operating system you are using and the domain name of your
Internet service provider;
● additional personal information that you provide to us, directly or indirectly, through
your use of our Services, associated applications, associated social media platforms and/
or accounts from which you permit us to collect information; and
● any other personal information requested by us and/or provided by you or a third party.
Sensitive information: We do not actively request sensitive information about you. If at any time we
need to collect sensitive information about you, unless otherwise permitted by law, we will first
obtain your consent and we will only use it as required or authorised by law.
How we collect personal information
We collect personal information in a variety of ways, including:
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● Directly: We collect personal information which you directly provide to us, including
when you register for an account, when you make a purchase on our website, through
the ‘contact us’ form on our website or when you request our assistance via email.
● Indirectly: We may collect personal information which you indirectly provide to us while
interacting with us, such as when you use our website, interact with our social media
accounts, in emails, over the telephone and in your online enquiries.
● From third parties: We collect personal information from third parties, such as details of
your use of our website from our analytics and cookie providers and marketing
providers. See the “Cookies” section below for more detail on the use of cookies.
Collection and use of personal information
Personal information: We may collect, hold, use and disclose personal information for the following
purposes:
● to provide our Services to you, including to dispatch and deliver our products to you;
● to enable you to access and use our associated social media platforms;
● to contact and communicate with you about our Services;
● for internal record keeping, administrative, invoicing and billing purposes;
● for analytics, market research and business development, including to operate and
improve our Services, associated applications and associated social media platforms;
● to run promotions, competitions and/or offer additional benefits to you;
● for advertising and marketing, including to send you promotional information about our
products and services and information that we consider may be of interest to you,
including our Newsletter;
● to comply with our legal obligations and resolve any disputes that we may have;
● if you have applied for employment with us; to consider your employment application;
and
● if otherwise required or authorised by law.
Disclosure of personal information to third parties
We may disclose personal information to:
● third party service providers for the purpose of enabling them to provide their services,
to us, including (without limitation) delivery companies, IT service providers, data
storage, web-hosting and server providers, couriers, maintenance or problem-solving
providers, marketing or advertising providers, professional advisors and payment
systems operators;
● our employees, contractors and/or related entities;
● our existing or potential agents or business partners;
● sponsors or promoters of any promotions or competition we run;
● anyone to whom our business or assets (or any part of them) are, or may (in good faith)
be, transferred;
● courts, tribunals and regulatory authorities, in the event you fail to pay for goods or
services we have provided to you;
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● courts, tribunals, regulatory authorities and law enforcement officers, as required or
authorised by law, in connection with any actual or prospective legal proceedings, or in
order to establish, exercise or defend our legal rights;
● third parties to collect and process data, such as Google Analytics (To find out how
Google uses data when you use third party websites or applications, please see
www.google.com/policies/privacy/partners/ or any other URL Google may use from time
to time), Squarespace or other relevant analytics businesses; and
● any other third parties as required or permitted by law, such as where we receive a
subpoena.
Overseas disclosure: Where we disclose your personal information to third parties listed above,
these third parties may store, transfer or access personal information outside of Australia.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you
understand we will collect, hold, use and disclose your personal information in accordance with this
Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may
affect our ability to provide our Services to you and your use of our Services.
Information from third parties: If we receive personal information about you from a third party, we
will protect it as set out in this Privacy Policy. If you are a third party providing personal information
about somebody else, you represent and warrant that you have such person’s consent to provide the
personal information to us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email
database or opt-out of communications (including marketing communications), please contact us
using the details below or opt-out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. An
administrative fee may be payable for the provision of such information. Please note, in some
situations, we may be legally permitted to withhold access to your personal information.
Correction: If you believe that any information we hold about you is inaccurate, out of date,
incomplete, irrelevant or misleading, please contact us using the details below. We will take
reasonable steps to promptly correct any information found to be inaccurate, out of date,
incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to
not correct your personal information.
Complaints: If you wish to make a complaint, please contact us using the details below and provide
us with full details of the complaint. We will promptly investigate your complaint and respond to you,
in writing, setting out the outcome of our investigation and the steps we will take in response to your
complaint. You also have the right to contact the relevant privacy authority.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial
procedures, to safeguard and secure personal information and protect it from misuse, interference,
loss and unauthorised access, modification and disclosure.
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While we are committed to security, we cannot guarantee the security of any information that is
transmitted to or by us over the Internet. The transmission and exchange of information is carried out
at your own risk.
Cookies
We may use cookies on our online Services from time to time. Cookies are text files placed in your
computer's browser to store your preferences. Cookies, by themselves, do not tell us your email
address or other personally identifiable information. However, they do recognise you when you
return to our online Services and allow third parties, such as Google and Facebook, to cause our
advertisements to appear on your social media and online media feeds as part of our retargeting
campaigns. If and when you choose to provide our online Services with personal information, this
information may be linked to the data stored in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting
of all or some cookies. However, if you use your browser settings to block all cookies (including
essential cookies) you may not be able to access all or parts of our online Services.
Links to other websites
Our Services may contain links to other websites. We do not have any control over those websites
and we are not responsible for the protection and privacy of any personal information which you
provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy
Policy on our website. We recommend you check our website regularly to ensure you are aware of
our current Privacy Policy.
For any questions or notices, please contact our Privacy Officer at:
VELEZ, CRISTINA ELENA t/a BOIS The Label ABN 93 959 149 361
Email: hello@boisthelabel.com
Last update: 30 July 2021
